Front-End Account Manager (Cloud Service Provider)

About Cooler Master

For over three decades, Cooler Master has been a trusted partner to tier-1 global technology leaders, delivering pioneering thermal and manufacturing solutions. As AI computing workloads and next-generation data centers continue to push the boundaries of power density, Cooler Master is at the forefront of the industry—manufacturing critical high-density liquid cooling, CDU (Coolant Distribution Units), and advanced thermal infrastructure that power the global AI boom.

Driven by Innovation, Agility, and Professionalism , our culture is built on the "Cooler Master Spirit"—a collaborative environment rooted in structured discipline, teamwork, and accountability. We offer a fast-paced, technology-driven workplace where high-energy professionals can build the physical infrastructure of the future. If you thrive in a forward-moving atmosphere and want to grow at the speed of the AI revolution, this is the place to define your career.

Position Overview

As a Front-End Account Manager specializing in Cloud Service Providers (CSPs), you will serve as the primary strategic link between our technical engineering teams and our key customers. This role is "front-end" focused, meaning you will lead the initial engagement, design-in phases, and strategic roadmap alignment to secure long-term partnerships and product placement.

The Front-End Account Manager is not a "maintenance" role; it is an architect of opportunity. You will be responsible for the "Concept to Mass production" lifecycle—capturing requirements before they are formalized into RFQs. Your success is measured by our inclusion in the customer’s program in the early phase and the seamless transition from initial concept to mass production readiness.

Key Responsibilities

Relationship Management:

• Build and maintain strong relationships with data center clients to understand their needs, goals, and challenges.
• Serve as the main point of contact for customers, addressing inquiries, providing technical support, and ensuring customer satisfaction.
• Conduct regular meetings and business reviews with customers to identify opportunities for growth, address concerns, and foster long-term partnerships.
• Collaborate with internal teams, including engineering and product development, to ensure customer requirements are met and provide timely updates on project progress.

Account Expansion and Revenue Growth:

• Identify and pursue upselling and cross-selling opportunities within existing customer accounts, driving revenue growth.
• Develop account expansion strategies and initiatives to maximize sales potential and increase market share.
• Collaborate with the sales team to develop proposals, negotiate contracts, and close deals with new customers.

Technical Expertise and Solution Delivery:

• Possess a strong understanding of ODM thermal solutions, including cooling systems, thermal management technologies, and related products.
• Provide technical guidance and expertise to customers, explaining the benefits and features of thermal solutions and their application in automotive and data center environments.
• Stay updated on industry trends, competitor offerings, and emerging technologies to provide informed recommendations to customers.

Sales Forecasting and Reporting:

• Develop sales forecasts, track key performance indicators (KPIs), and provide regular reports on account activities, revenue projections, and sales pipeline.
• Analyze market trends, customer feedback, and competitor activities to identify areas for improvement and recommend strategic actions.

Qualifications

• Bilingual proficiency in English and Mandarin is highly preferred due to frequent communication and collaboration with our Asia-based manufacturing facilities and engineering teams.
• Strong understanding of the ODM thermal solutions, including cooling systems, thermal management technologies, and related products.
• Proficiency in managing and servicing data center customers. Knowledge of data center operations, cooling systems, and thermal management solutions is a plus.
• Expertise in account management, including customer relationship building, contract negotiations, and identifying growth opportunities within existing accounts.
• Collaborative and team-oriented mindset to work closely with internal engineering teams, customer support, and other stakeholders to deliver exceptional customer service.
• Candidate must reside in Washington and have a valid driver's license.

Personal Characteristics

• Fresh inventive and alternative thinker
• The ideal candidate should be driven and proactive in identifying new opportunities, anticipating customer needs, and taking initiative to drive revenue growth.

Benefits:

• Starting with 15 paid vacation days in the first year
• 11 paid corporate holidays + 5 bonus holidays
• 5 paid sick leave days per year
• Comprehensive Medical, Dental, and Vision insurance plans
• FSA & HSA plans available
• Advanced health plan options with employer-subsidized out-of-pocket premiums
• Company-sponsored Life Insurance
• 401(k) retirement plan with company match

Position Details:

• Employment Type: Full-time, Exempt
• Location: Remote – Seattle, WA area
• Travel: 40–50% local and domestic travel, and 10–20% international travel.

For Pay Transparency-Compensation Description (Annually)

The base salary range for this position in the selected city is $80,500 - $110,000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location.

Disclaimer

Our goal is to be an industry leader while providing an exceptional workplace. This job description outlines the general nature and level of work performed; it is not an exhaustive list of all duties, responsibilities, or skills required. Management reserves the right to assign or modify duties and responsibilities at any time, with or without notice. We are an Equal Opportunity Employer (E.E.O.).