Senior Digital Experience Observability Engineer (Glassbox / Mobile / Python)

Req ID:387468NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Senior Digital Experience Observability Engineer (Glassbox / Mobile / Python) to join our team in Irving, Texas (US-TX), United States (US).Job Duties and Responsibilities:Monitoring Strategy & Engineering (MSE) operates as the orchestration and control layer for client digital experience observability platforms, including Glassbox (session replay and digital experience analytics) and AppDynamics End User Monitoring, deployed across an enterprise footprint of 250+ applications and 4,500+ users.We are hiring a Senior Technical Analyst to strengthen our capacity in reporting and insights, AI and automation, and native mobile application observability. This role partners closely with business stakeholders and platform engineering teams to translate monitoring data into action, build tooling that scales the team’s capability, and investigate session-level anomalies in our highest-traffic experience surfaces.This is a builder’s role with a strong communication and stakeholder management component. The person in this seat will write code, run technical conversations with mobile platform engineers, produce reports for senior leaders, document procedures rigorously, and find ways to apply AI tooling inside a regulated enterprise environment where access and approvals are tightly controlled.Key ResponsibilitiesReporting, Dashboards, and Insight GenerationPartner with business and technology stakeholders to gather requirements and produce reports and dashboards using Glassbox capabilities, both within the platform UI and external visualization layersTranslate session-level signal into clear, actionable narratives for senior leaders, including incident drill-downs requested by leadershipBuild toward self-serve reporting models that reduce ad-hoc analytics demand and create reusable playbooksAI and Automation ToolingBuild automations and tools around the monitoring platform that reduce routine work, expand monitoring depth, and accelerate insight deliveryLeverage Glassbox APIs and other advanced capabilities to extend platform valueApply GenAI tools to internal workflows to create durable efficiency, and share patterns and learnings within the teamNavigate enterprise constraints around AI access with creativity - finding compliant paths forwardNative Mobile Session InvestigationInvestigate native application session anomalies, crashes, and data capture issues; summarize findings and present them to relevant technology stakeholdersConfigure and troubleshoot Glassbox SDK instrumentation in native iOS and Android applicationsRun technical discussions with mobile platform engineering teams during custom event design, governance reviews, and redundancy assessmentsOperational ExcellenceUse platform capabilities to review existing implementations, identify refinements, and improve operational hygieneDocument procedures, runbooks, and standards extensively and consistentlyTriage effectively with the Glassbox vendor on platform issues, feature gaps, and roadmap conversationsCross-Team SupportProvide tangential support to Glassbox web and native implementation work when neededContribute to team-wide AI fluency through demos, knowledge sharing, and pattern documentationRequired Qualifications5–8 years in technology roles spanning analytics and reporting, platform engineering, or technical product or program work, ideally within regulated enterprise environments5+ years of Demonstrated experience translating business and technology requirements into reports, dashboards, and insights using observability or analytics platforms5+ years of Working fluency with native mobile architecture (iOS and/or Android), SDK integration patterns, app lifecycle, and crash investigation — as a collaborator with mobile teams, not as a native application developer5+ years of Strong scripting and tooling skills (Python, shell scripting, or equivalent) sufficient to build automations, integrate APIs, and produce small shareable utilities5+ years of Hands-on experience with REST APIs and JSON — ability to consume, transform, and surface data from platform APIs into reports, dashboards, and downstream tooling5+ years of Comfortable acting as a technical bridge between business stakeholders and engineering teams, including running technical discussions with mobile platform engineers and presenting findings to senior leadersStrong written documentation discipline and a habit of leaving systems, procedures, and runbooks better than they were foundOperates independently, drives work to closure, and brings persistence to navigating enterprise constraints around access, tooling, approvals, and AI usage policiesPreferred QualificationsExperience with session replay, digital experience analytics, or APM tooling (Glassbox, ContentSquare, Quantum Metric, FullStory, AppDynamics EUM, Dynatrace, New Relic). Glassbox depth preferredHands-on experience leveraging GenAI tools to build internal tooling, accelerate development, or automate workflowsFamiliarity with dashboard and visualization platforms (Grafana, Power BI, Tableau)Exposure to tag management systems (Tealium, Adobe Launch) and JavaScript instrumentation in enterprise web applicationsBackground in heavily regulated environments with hands-on experience navigating controlled tooling, AI access policies, or governance-constrained development workflowsFamiliarity with CI/CD pipelines, Git/GitHub, and modern developer workflow toolingExperience with hybrid application architectures (native containers with embedded web views)AWS certifications or equivalent cloud platform credentials#LI-NorthAmericaNTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $83,520.00 - $125,280.00. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.About NTT DATANTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.Job SummaryJob number: 387468Date posted : 2026-08-28Profession: OtherEmployment type: Full time