Shift Managers

Overview A McDonald’s Certified Swing Manager is a trained and certified leader responsible for overseeing daily restaurant operations during assigned shifts. This role ensures the restaurant operates safely, efficiently, and in full alignment with McDonald’s brand standards, with a strong focus on Quality, Service, and Cleanliness. Responsibilities Lead the shift team by directing crew members, assigning positions, and managing floor operations to deliver an exceptional customer experience across all channels, including drive-thru, front counter, kiosk, mobile order, and curbside. Monitor speed of service, order accuracy, food quality, and hospitality to ensure every guest receives fast, friendly, and accurate service. Ensure food safety and operational compliance by enforcing food safety procedures, proper handwashing, time and temperature controls, equipment maintenance, and cleanliness standards throughout the restaurant. Conduct travel paths, ensure critical control points are followed, and take immediate corrective action when standards are not met. Provide financial stewardship by managing labor deployment to support sales volume while controlling costs, monitoring waste, completing product counts as required, and protecting company assets by following cash-handling and security procedures. Lead, train, and coach crew members on procedures, service behaviors, and brand standards. Provide real-time feedback, recognize strong performance, and address performance gaps constructively. Help create a positive work environment that promotes teamwork, accountability, and respect. Communicate effectively with the General Manager and other members of the leadership team regarding shift performance, staffing needs, equipment issues, and customer concerns. Document incidents, resolve guest complaints professionally, and ensure follow-up when needed. Impact and Focus As the shift’s operational leader, balance people, performance, and procedures to consistently deliver safe food, great service, and a clean, welcoming restaurant environment. #J-18808-Ljbffr