Operations Manager

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

This role will be a critical member of the Chief of Staff team supporting the Chief Operating Officer at Optimum. This is a dual-role position that blends program management and operational execution with executive administrative support.
This individual will serve as a trusted partner to the COO and Chief of Staff, ensuring seamless day-to-day operations while also driving forward key priorities, special projects, and ad hoc initiatives. The ideal candidate is proactive, highly organized, and thrives in ambiguity - able to anticipate needs, solve problems independently, and operate with a high degree of judgment and discretion.

Responsibilities

Program Management & Operational Support

• Partner with the COO and Chief of Staff to support execution of key strategic initiatives and operational priorities.
• Support ad hoc initiatives and special projects as business priorities evolve.
• Track action items, commitments and deliverables from leadership meetings and forums to support follow-through and accountability.
• Anticipate needs, proactively resolve issues and ensure leaders are prepared and positioned for success.
• Track and drive progress against key action items, proactively identifying risks and resolving blockers.

Executive Support & Administration

• Manage complex, high-volume calendar for the COO, including prioritization, conflict resolution, and alignment with strategic priorities.
• Coordinate domestic and international travel, including detailed itineraries and real-time adjustments.
• Prepare and manage expense reports in a timely and accurate manner.
• Serve as a gatekeeper and facilitator for the COO's time, ensuring focus on highest-impact activities.
• Support preparation for executive meetings, including agendas, materials, and follow-ups.
• Build strong relationships across the organization to enable effective coordination and communication.

Qualifications

* 2+ years of experience supporting senior executives (C-suite or equivalent) within large, complex organizations
* Proven ability to operate effectively in a dual capacity - balancing administrative excellence with strategic/programmatic responsibilities
* Strong program management skills with experience leading cross-functional initiatives
* Highly organized, proactive, and adaptable, with the ability to manage multiple priorities under tight deadlines
* Demonstrated ability to navigate ambiguity and operate with minimal direction
* Strong executive presence and judgment; comfortable interacting with leaders at all levels of the organization.
* Excellent written and verbal communication skills
* Advanced proficiency in Microsoft 365
* Preferred experience supporting operations, technology, network services or customer-facing organizations.

Key Attributes for Success

* Strategic thinker who understands business priorities and aligns support accordingly
* Self-starter who anticipates needs and takes initiative without waiting for direction
* Highly adaptable, collaborative, and comfortable navigating ambiguity and shifting priorities
* Detail-oriented with a commitment to accuracy and follow through
* Trusted partner with high discretion and integrity

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

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