Optician

Optical TechnicianContributes to the company by providing efficient optical and customer service skills to patients. The optician should possess a wide range of knowledge of all current eyewear and contact lenses. Ensures patient is fitted with their correct lifestyle needs.Responsibilities:Greets patients and provide excellent customer service.Promotes the sale of quality eyewear to the patient.Must be able to explain limitations and recommendations for both eyewear and contact lenses to patient.Inputting orders following standard operating procedures in Optical Management.Properly process and collect all payments in accordance to policyChecks status of all work in progress twice weekly to ensure timely delivery to the patient.Knowledge on use of manual lensometer.Verify and receive jobs upon arrival to ensure that RX and measurements are accurate.Review A/R Insurance Balance report bi-weekly for proper reimbursementNotifies patients when eyewear/contact lens orders are ready for pick-upDispenses glasses and performs any adjustments or minor repairs on eyewearMust be able to educate patient in all aspects of lenses and options that are available to themShould have the ability to troubleshoot if the patient is having any kind of issues with eyewearMust understand all current refund, remake and frame replacement policies.Should be up to date on all of current promotions available to patients.Must be able to properly verify vision plans and thoroughly explain benefits to patient.Properly file vision plan claims as requiredMust be able to order lenses and contact lenses through our vendor portals.Verifies Patient records and contact information during each interaction.Responsible for overall appearance of work area, organization, cleanliness of optical displays, sales floor and back work areaFollow all OSHA, ANSI STANDARDS and HIPAA guidelinesMaintains positive work environment with all staffDuties subject to change and should be able to perform as assignedRequirements:Excellent interpersonal communication skills and customer serviceAbility to interact with patients, doctors, co-workers, and management in a team-oriented environmentExcellent sales skillsOptical software and windows-based operating system knowledgeEducation and Experience:High school diploma or equivalentTwo years of optician experienceABO certification is preferred