Customer Service Coordinator

About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.What's in it for you:Compensation starting at $16.50/hourComprehensive benefits packageHealth, dental and vision coverage401(k) with company matchPerks including tuition and training reimbursement, employee discounts, and financial wellness planningAdvancement opportunities with structured career pathsEmployee referral bonus opportunitiesCertified Great Place to Work with 900+ lifetime workplace award winsWhat you'll be doing:Become the subject matter expert on all administrative tasks related to your aligned account(s)Document and manage all tasks in our internal systemsSchedule appointments and help coordinate shipments from pickup to deliveryHelp resolve shipping issues with a high level of professionalismProvide excellent customer service to internal and external stakeholdersSupport with billing and payment processing as neededWhat you need:1+ year customer service experience preferredHall of fame work ethic with a history of excellent attendanceStrong verbal communication skills - face to face and over the phoneProficient in Microsoft Office, including Word, Excel, and OutlookAbility to take ownership of responsibilities and see tasks through completionEmployment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.