Luxury AV Service Technician

Job Description

About the Company

Luxury Residential | Full-Time

About the Role

AV Service Technician

Position Overview

We are seeking a skilled and experienced AV Service Technician to join our team. The ideal candidate brings a passion for technology, a keen eye for detail, and a commitment to delivering exceptional client experiences. You will be responsible for the installation, maintenance, and troubleshooting of advanced AV systems in high-end residential environments.

Responsibilities

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• System Maintenance : Perform routine maintenance and diagnostics; resolve technical issues promptly to minimize client downtime.
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• Client Service : Deliver excellent client experiences by communicating clearly, understanding client needs, and offering tailored solutions. Conduct demonstrations and training sessions.
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• Technical Expertise : Stay current with AV industry trends and technologies. Maintain proficiency with Control4, Crestron Home, Savant, and/or Lutron control systems.
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• Documentation : Maintain accurate records of installations, services performed, and client interactions.
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• Quality Assurance : Conduct thorough quality checks on all installations and repairs to ensure they meet company standards.
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• Team Collaboration : Collaborate closely with sales, design, and project management teams to ensure seamless delivery of AV solutions.
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Qualifications

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• Education : High school diploma or equivalent required; associate degree or technical certification in electronics, AV technology, or related field preferred.
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• Experience : Minimum 3–5 years of AV installation and service experience in luxury residential environments.
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• Technical Skills : Proficient in AV system setup including projectors, screens, audio systems, smart home devices, and network configurations. Strong understanding of signal flow, wiring, and AV protocols.
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• Customer Focus : Excellent interpersonal and communication skills with the ability to explain complex technical concepts to non-technical clients.
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• Problem-Solving : Strong analytical and troubleshooting capabilities with a track record of diagnosing and resolving technical issues efficiently.
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• Attention to Detail : Meticulous attention to detail ensuring all installations are both aesthetically pleasing and functionally flawless.
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• Physical Requirements : Ability to lift and carry heavy equipment, work in confined spaces, and perform tasks requiring climbing ladders or working at heights.
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