ADRC SUPERVISOR

Supervises all activities of assigned staff related to performance of options counseling/case management services to achieve program goals and may serve as an options counselor/case manager at main office and at clients’ residences that may or may not be accessible by public transportation. Serves as an advocate for the client population. Manage a team of options counselors and other assigned staff to meet department work performance standards at agency caseload requirements. Assist supervisor/human resources in hiring, disciplining, and terminating staff. Perform quality assurance activities on files, visits, packets, calls, electronic audits and surveys, and all work product on a regular basis for compliance with State guidelines on timeliness and accuracy, and agency standards. Develop and implement training for individual staff/all staff. Conduct annual quality assurance assessments including observation of staff on location in client’s place of residence and complete work performance review form. Provide options counseling/case management services to clients in absence of options counselor/case manager, including meeting required deadlines for annual in-home assessment, etc. Provide options counseling/case management services to assigned clients on an ongoing basis. Investigate client concerns/complaints according to agency procedures and resolve according to agency procedures, document, and inform supervisor. Monitor compliance with HIPAA and agency confidentiality policies. Work as a member of the leadership team. Possess, maintain, and convey to staff an accurate and thorough knowledge of all program requirements. Possess, maintain, and convey to staff above average skillset on tools required to perform job tasks including specialized computer software. Possess, maintain, and convey to staff accurate knowledge of, and monitor compliance with, HIPAA and agency confidentiality policies. Collaborate with other case management supervisors to monitor, assign, and adjust caseloads. Possess knowledge of, and review program for compliance with all applicable guidelines, policies, standards, laws and regulations. Develop written documents, procedure manuals, and correspondence as directed by supervisor. Communicate with all assigned staff on daily basis and report all areas of concern/issues/incidents to department supervisor. Serve as an example of agency Standard of Excellence by communicating to assigned staff and exemplifying agency vision and goals. Demonstrate professionalism in relationships with customers/co-workers/assigned staff/etc.; build rapport while refraining from inappropriately familiar personal relationships. Complete and attest to accuracy of payroll records and submit for review and processing according to agency schedule. Develop and maintain an accurate and thorough knowledge of hardware platforms and software applications used to communicate effectively with clients. Must be able to effectively use telehealth/technology implemented for virtual communication and train staff on same. Other Duties and Responsibilities Other duties as assigned Represent agency at community events Serve on external committees Serve on internal agency-wide committees Required Education and Experience Bachelor’s degree from four-year college or university in social work, sociology, counseling, psychology, gerontology, nursing, or health and human services; or Bachelor’s degree in any field with minimum of two years full-time, direct service experience with the elderly or disabled (includes assessment, care plan development and monitoring); or a Registered Nurse with one year’s experience in human services; or a Master’s degree in a related field may be a substitute for the required experience. Preferred Education and Experience Minimum of two years AIHS case manager/options counselor experience with demonstrated competency in all aspects as outlined in formal and informal Performance Evaluations. Additional Eligibility Requirements Must successfully complete and annually maintain Division of Aging Case Management Certification. Must possess and provide annually valid driver’s license and documentation of current automobile insurance at agency-specified levels. Must provide negative TB certificate or documentation to support exemption, annually. Must comply with requirements of other facilities (hospitals, LTC facilities, etc.) related to flu or other vaccines if job duties require providing services in those facilities. Expected Hours of Work This is a fulltime exempt position. Agency business hours are typically Monday through Friday, 8:00am-4:30pm. Hours may vary depending on the agency’s needs. Travel Travel is throughout the agency’s service area during agency business hours. Physical Demands The individual must be able to communicate effectively with others and enable understanding by others through communication. The individual is required to sit and/or stand for long periods of time. The individual is required to transport, safeguard, and use a laptop computer and client files. Work Environment This job operates in a professional office environment using standard office equipment such as computers, phones, photocopiers, fax machines, etc. This job also operates at clients’ residences. #J-18808-Ljbffr