Senior Personal Operations Manager

Job Description

Job Description

ABOUT CHANGING LIVES PRODUCTIONS: Changing Lives Productions is the in-house video production company of Dhar Mann Studios, the #1 creator of scripted positive content online. With over 163 million followers and 82+ billion views across YouTube, Facebook, Instagram, and TikTok, our videos receive more than 1 billion views each month. We produce several hours of original content weekly with messages of compassion, kindness, and altruism that resonate with viewers of all ages. Founded by Dhar Mann, our founding principle is simple but ambitious: We're not just telling stories. We're changing lives.

BIG PICTURE: Dhar Mann Studios is seeking an exceptionally organized, proactive, and resourceful Senior Personal Operations Manager to support a high-profile entrepreneur and family across personal, household, and estate operations. This is not a traditional Executive Assistant role. We are looking for someone who takes complete ownership of whatever is placed in their hands—someone who naturally follows up before being asked, catches details others miss, and keeps pushing until the task is actually finished. The right person does not simply manage a to-do list; they close loops.

HOW YOU’LL SPEND YOUR TIME:

• Project Ownership & Operations: Manage multiple personal, household, and estate projects simultaneously from request through completion, keeping clear timelines, owners, deadlines, and next steps for every open item.
• Vendor & Contractor Management: Coordinate contractors, vendors, technicians, and service providers; oversee home improvement and repair projects; and follow up aggressively but professionally when vendors are delayed.
• Administration & Logistics: Manage complex calendars, appointments, personal scheduling, travel preparations, personal administrative projects, insurance matters, claims, and household inventory.
• Financial & Household Tracking: Track invoices, estimates, approvals, and payments, ensuring important items are accounted for and ready when needed.
• Staff & Process Coordination: Coordinate household staff to ensure requests are executed correctly. Document recurring processes so problems do not repeat.
• Proactive Problem Solving: Identify problems before they become emergencies, troubleshoot household technology, research products/vendors to present clear recommendations, and escalate appropriately when items are stuck.
• Communication & Discretion: Provide concise status updates without being asked, present clear options to simplify decisions for leadership, and handle confidential personal and financial information with complete discretion.

WHAT YOU HAVE:

• Relevant Experience: Ideally 5+ years of experience in Executive/Personal Assistance to a founder/CEO/HNWI, personal/family office operations, estate/household management, project management, luxury hospitality, property management, or construction/renovation coordination (experience matters more to us than a specific degree).
• Extreme Ownership Mindset: You believe if a task is assigned to you, you own the outcome—"waiting on someone" is never a final status, and you come back with solutions rather than explanations.
• Proactive Urgency: Possess an unusually strong sense of urgency, an obsession with follow-through, and a drive to resolve small tasks quickly rather than letting them sit.
• Detail-Oriented & Organized: Ability to manage dozens of open loops without losing track, maintaining clear systems so information isn't trapped in someone's memory.
• Assertive & Clear Communicator: Excellent written and verbal communication skills, comfortable respectfully pushing vendors and team members for answers.
• Composure & Feedback: Able to operate calmly when plans change, think several steps ahead without constant supervision, and take feedback well to adjust quickly.

THIS ROLE PROBABLY ISN'T FOR YOU IF:

• You prefer waiting for someone to tell you the next step or frequently need reminders to follow up.
• You consider sending an email the same thing as completing a task.
• You are uncomfortable holding vendors accountable or get overwhelmed when managing many simultaneous projects.
• You are great at starting projects but lose interest in the final 10% required to fully finish them.

THIS ROLE COULD BE PERFECT FOR YOU IF:

• People describe you as the person who gets things done and you love turning chaos into a system.
• You get satisfaction from crossing the final item off the list and notice things that others miss.
• When someone gives you a problem, your default instinct is: "I'll figure it out."

WHO OVERSEES YOU: This role reports directly to the Principal / Founder.

WHERE IT ALL GOES DOWN: This is a full-time, primarily in-person position located in the Los Angeles Area, CA.

WHEN THE MAGIC HAPPENS: This is a full-time position requiring flexibility to support operational needs as they arise. Specific hours will be discussed during the interview process.

WHY YOU SHOULD JOIN US: Get to know Dhar Mann Studios and explore our culture: