Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Operations (Ops) Team Lead

TSMG

The Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager. Primary Responsibilities: Manage team of Data Collection Driving Operations field resources Drives day-to-day operations following standard operating procedures Assist in identifying knowledge gaps, coaching, mentoring and the professional development field surveyors Conduct periodic reviews with teams and Program Managers Facilitate teams meetings to disseminate relevant information to the Team Collaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as needed Provide Subject Matter Expert (SME) advice on regional issues and concerns Assist with strengthening relationships with: Internal/ External Customers and vendor/partner organizations Participate in weekly and monthly business review meetings with internal and external stakeholder Assist in gathering and analyzing reporting details Provide status reports (weekly, monthly, etc.) as required Support with special projects; Invoice verification, and reporting metrics as needed Work with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programs Assist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organization Assist in adherence to quality, safety and financial controls Identify and monitor performance trends and take necessary corrective actions to meet SLA targets and ensure customer satisfaction. Provide insight, guidance, Continual Service Improvement and Service Assurance support Assist in driving service improvement programs and initiatives Ensuring RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions. Escalate issues (performance/functional) to management team as needed Additional duties as defined Required qualifications: Experience as a people manager, and/or operations lead Strong written and verbal communication skills Able to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issues Great people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.) Self-motivated with a proven track record Team player and willing to assist when and where needed Ability to analyze data and establish measurable action plans to improve performance Ability to travel Preferred qualifications: Bachelor's Degree or equivalent experience Field surveying program specific knowledge We would be happy to get to know you and your skills better and see how we can support each other's growth. Please apply and let's meet! #J-18808-Ljbffr TSMG

Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Operations (Ops) Team Lead in Boston, MA vacancy
  • $88.5k - $147.5k

     ...You Will AchieveAs part of the Comparative Medicine team, you will support vivarium operations by managing an assigned portion of the vivarium and processes...  ...of operations.Other Job Details As needed, Ops team lead may need to work on weekends.Relocation support availableWork... 
    Suggested
    Permanent employment
    Full time
    H1b
    Work at office
    Local area
    Remote work
    Visa sponsorship
    Work visa
    Relocation package
    Weekend work

    Pfizer

    Cambridge, MA
    4 days ago
  • Young World Physical Education seeks an Operation Specialist in Boston to provide day-to-day operational support to enhance student engagement. This role involves building relationships with students, supporting admissions, and ensuring smooth school operations. The ideal... 
    Suggested
    Full time
    Monday to Friday

    Young World Physical Education

    Boston, MA
    5 days ago
  • L.E.K. Consulting is hiring a Growth Operations Manager to serve as the operational backbone of our US commercial growth function. This high...  .... You will work closely with the CGO and support the GTM Lead, Digital Marketing Lead, and three BD leads to keep the function... 
    Suggested

    LEK

    Boston, MA
    4 days ago
  • $139.12k - $208.68k

     ...brands, which also includes five leading omnichannel grocery brands -...  ...Transformation Program Ops Director leads the strategy, governance...  ...initiative. Serving as the operational and analytical nerve center, this...  ...Lead a dedicated Program Ops team, including functional managers... 
    Suggested
    Work at office

    ViziRecruiter,LLC.

    Quincy, MA
    3 days ago
  • $92k - $137.5k

    Manager, Global Billing Operations Build a scalable, SOX-compliant billing...  .../ year Job Tags: Strategy & Ops About The Role Recorded...  ...Global Billing Operations to lead and scale our billing processes...  ...days per week, with additional team and company events/onsite meetings... 
    Suggested
    Full time
    Contract work
    Work at office
    2 days per week

    Front Door Defense

    Boston, MA
    3 days ago
  • $120k

     ...Juvenile Justice Working Title: OPS PROJECT MANAGER - 80900824...  ...to join our probation team. This dedicated professional will...  ...their questions. Plan and lead outreach events and joint meetings...  ...to the improvement of operations. Ability to organize data... 
    Hourly pay
    Temporary work
    Work experience placement
    Work at office
    Local area
    Trial period

    State of Florida

    Cambridge, MA
    2 days ago
  • $135k - $220k

     ...prototype, and manufacture faster than ever before.We’re a team of hands-on builders, engineers, and innovators...  ...analytical, and strategic problem-solver to join our Rev Ops team as our Revenue Strategy & Operations Lead. In this hybrid Boston-based role, you’ll drive... 
    Full time
    Work at office
    Worldwide
    Flexible hours

    Formlabs

    Somerville, MA
    1 day ago
  •  ...engineering/sciences, and substantial experience in process excellence or management consulting. The candidate will lead cross-functional teams, define operating models, implement Lean tools, and travel up to 15% domestically and internationally. #J-18808-Ljbffr Foundation... 

    Foundation Medicine

    Boston, MA
    5 days ago
  • $190k - $240k

     ...Revenue Operations Lead You'll architect the revenue systems that let Firecrawl scale without...  ...just getting started. We're a small team punching far above our weight. Everyone...  ...Looking For AI-automation growth-ops profiles, if your pitch is stitching tools... 
    Full time
    Temporary work
    Remote work
    Visa sponsorship

    Firecrawl

    Boston, MA
    4 days ago
  • $110k - $115k

    A leading airline catering company in Boston is seeking a Sr. Mgr. Quality & Food Safety Ops to ensure compliance with food safety standards and drive quality improvements. The ideal candidate will have over 5 years of experience in regulated food manufacturing and a bachelor... 

    gategroup

    Boston, MA
    4 days ago
  • $17.25 - $19.75 per hour

    Summer Camp Food Operations Manager - Cambridge Location : 5 Cadbury Rd...  ...-site food program. As a Food Ops staff member, you’ll sharpen your...  ...you? Are you comfortable leading groups of kids on your own while still collaborating with a team? Do you have the stamina to keep... 
    Hourly pay
    Contract work
    For contractors
    For subcontractor
    Summer work
    Work at office
    Relocation
    Visa sponsorship
    Shift work
    Weekend work

    Steve & Kate's Camp

    Cambridge, MA
    5 days ago
  •  ...with the EVP & GM, iGaming, directing operating priorities, performance governance, and...  ...growth, and scalable programs across ops, marketing, product, analytics, VIP, legal...  ..., and compliance. You will build and lead a high-performing team, drive cross-functional execution, and... 

    Jobtailor

    Boston, MA
    5 days ago
  •  ...Boston seeks a Program Manager, Operational Excellence to drive strategic...  ...across regional and project teams. You will blend program discipline...  ..., design solutions, and lead cross-functional implementation...  ...on-site collaboration across Ops Ex capabilities to deliver practical... 

    Suffolk Construction

    Boston, MA
    2 days ago
  • Boston Children's Hospital is seeking a Manager, Sterile Processing to oversee a 24/7 department operations, ensure compliant handling, sterilization, storage, and assembly of patient care supplies and instruments. The role includes policy development and staff leadership... 
    Shift work

    Boston Children's Hospital

    Needham Heights, MA
    1 day ago
  • TSMG Holding is seeking an Operations Team Lead to guide Drivers and oversee day-to-day operations in Boston. You will report to the Country Manager and drive continuous service improvements while coordinating with internal and external stakeholders. You will mentor field... 

    TSMG Holding

    Boston, MA
    1 day ago
  • Goodwin’s Global Operations Team seeks a Research Operations Specialist to ensure access to current research materials. You will manage serials...  ...involves coordinating the office copy process, training co-ops, and assisting in content and password management. This is a hands... 
    Work at office

    Goodwin

    Boston, MA
    3 days ago
  • $265k - $300k

     ...Research & Development and Tech Ops & Quality organizations. The...  ...culture, change management and operational excellence for the US & Global...  .... This role will also lead Employee Relations processes and...  ...leadership. Partner with Talent teams to establish strategies and tactics... 
    Full time

    Scholar Rock

    Cambridge, MA
    4 days ago
  •  ...financial oversight, and cross-functional delivery while shaping an operating model that scales globally. The role emphasizes data...  ...effective executive communication. Ideal candidates bring 8+ years in ops/tech with strategy, strong stakeholder management, and... 

    Jobleads-US

    Boston, MA
    1 day ago
  • Consolidated Communications seeks a Senior Director of Field Operations & Special Projects to lead enterprise delivery across multiple departments,...  ...Survey, Installation, Construction, Service, and Commercial teams to optimize processes and meet SLAs. The role emphasizes... 

    Consolidated Communications

    Boston, MA
    3 days ago
  • Snyk is seeking a People Operations Coordinator to join our Total Rewards and People Operations team in Boston or London. You will handle onboarding, I-9 checks, and Workday transactions, ensuring data integrity and audit readiness across geographies. You’ll triage inquiries... 

    Socket.dev

    Boston, MA
    5 days ago
  •  ...Vernova in Boston, MA is seeking a Project & Operations Manager to plan, coordinate, and execute...  ...and operational projects. You will lead projects from planning through execution,...  ...standards, and collaborating with global teams. A Bachelor’s degree and 3+ years with corporate... 

    GE Vernova

    Boston, MA
    2 days ago
  • Wentworth Institute of Technology is seeking a Coordinator of Pre-college Programs to provide operational, logistical, and administrative support for our pre-college offerings. The role ensures a smooth student and family experience from recruitment through enrollment and... 

    Wentworth Institute of Technology

    Boston, MA
    3 days ago
  • $149k - $209k

    Manager, Web Experience & Operations Develop and scale Recorded Future's web experience to drive qualified pipeline Location: Boston, Massachusetts...  ...Services, you will have the unique opportunity to build a team of high-performing individuals responsible for everything from... 
    Full time
    Casual work
    Worldwide

    Front Door Defense

    Boston, MA
    5 days ago
  • $67.81k - $83.74k

    Consulting Senior Associate, Sustainable Operations 2 days ago Job Description Step into a role where your environmental expertise directly...  ..., Sustainable Operations, you’ll play a key role in helping leading industrial and global organizations navigate complex... 
    Fixed term contract
    Casual work
    Internship
    Local area
    Flexible hours

    Seeds Renewables

    Boston, MA
    5 days ago
  •  ...seeks a Program Manager for Product Legal in Washington, D.C. You will oversee the Product Legal Program, ensuring compliance and operational excellence. Your role involves designing Jira automations, maintaining dashboards, and driving workflows with AI tools.... 

    Databricks Inc.

    Boston, MA
    1 day ago
  • $146.64k - $274.95k

     ...plasmid DNA, mRNA, LNP, and sterile fill, operating from Charlottetown, PEI and Windsor, Nova...  ...can sell. The Operational Excellence Lead owns this build across the full value stream...  ...constraints across the value stream, driving teams through root-cause analysis rather than... 
    Full time
    Contract work
    Local area
    Remote work
    Shift work

    Agilent Technologies

    Boston, MA
    5 days ago
  • $80k - $120k

     ...next, this is the right place to build a fulfilling career.The Team Leader, AP Services plays a critical role in supporting BBH's ETF...  ...Authorized Participant (AP) relationships.The role is highly operational and partners closely with a broad range of teams across BBH, including... 
    Full time
    Work at office
    Local area

    Brown Brothers Harriman

    Boston, MA
    2 days ago
  • Eversource seeks a Business Project Manager to partner with the Voice of the Customer and Customer Experience Strategy Team, leading capital and expense projects across MA, CT, and NH. You will ensure on-time delivery, budget compliance, and achievement of strategic goals... 

    Eversource

    Westwood, MA
    2 days ago
  • $137k - $150k

     ...people live, work, and play. Together, the properties we own and operate generate $20 billion for the region’s economy. Massport’s...  ...employees, and partners. ABOUT YOU As a Strategy and Operations Lead, you excel at transforming complex data into actionable insights... 
    Full time
    Work at office

    Massachusetts Port Authority

    Boston, MA
    2 days ago
  • CORT Tradeshow and Events is seeking an Operations Manager to lead warehouse and transportation operations in Stoughton, MA. This onsite role requires coordinating labor, fleet, inventory, and safety programs while aligning with company goals. The position rewards leadership... 
    Night shift
    Weekend work

    CORT USA

    Stoughton, MA
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Operations (Ops) Team Lead. Be the first to apply!