Halo ITSM Developer

Job Title: Halo ITSM Developer
Position Type: 6-Month Contract
Hours: Full-Time (40 hours/week)
Location: 100% Remote
Hourly Rate: $55-75 per hour

Position Overview
We are seeking a specialized Halo ITSM Developer for a critical, 6-month consulting engagement with a major enterprise client. In this role, you will act as the dedicated technical expert on the Service Desk team, focusing entirely on optimizing, configuring, and enhancing the HaloITSM platform.

The ideal candidate has deep, hands-on experience specifically building and modifying workflows within Halo to clear a backlog of request items and better align the platform with evolving business needs.

Please note: This role strictly requires specific, proven expertise with HaloITSM. Experience solely with competitor platforms (such as ServiceNow or Freshworks) will not be considered.

Key Responsibilities

• Design, build, and optimize complex, automated workflows and IT service processes within the Halo ITSM platform.
• Tackle a targeted list of business request items to improve service delivery speed and desk efficiency.
• Customize Halo forms, fields, queues, and SLA matrices to match specific organizational logic.
• Ensure the service desk tool seamlessly supports broader IT operations (Incident, Request, and Change management).

Required Qualifications

• Must have direct, hands-on development and configuration experience with HaloITSM.
• Strong understanding of core ITIL/ITSM methodologies (Incident Management, Service Request Fulfillment, etc.).
• Proven ability to translate business requirements into clean, automated technical workflows.
• Excellent communication skills to collaborate effectively with remote service desk teams and business stakeholders.
• Ability to work autonomously in a fast-paced, full-time contract capacity.

Ref: #706-IT York