Employment Services Specialist

Job TitleThe Wyoming Department of Workforce Services is seeking a motivated and customer-focused professional to provide employment and training services to individuals and businesses throughout the community.Under general supervision, this position assists customers in identifying employment opportunities, training resources, and supportive services while ensuring compliance with federal and state program guidelines, policies, and regulations.This position develops, manages, and monitors a caseload of participants enrolled in state and federal workforce programs. Responsibilities include assessing customer skills, education, and employment needs; providing career guidance and employment counseling; assisting job seekers with training and vocational opportunities; and referring individuals to employers or community resources that support successful employment outcomes.The successful candidate will work closely with employers to identify workforce needs, develop recruitment strategies, and help fill employment and vocational training openings. Duties also include conducting on-site business visits, promoting coordinated agency services, assisting employers with workforce resources and training grants, and supporting hiring efforts through applicant referrals and follow-up activities.Additional responsibilities include maintaining accurate records and data within electronic systems for case management, job postings, reporting, and program compliance. This position also organizes and participates in community outreach events designed to connect employers with job seekers and increase awareness of Department services.The ideal candidate will possess strong communication, organizational, and customer service skills, with the ability to work effectively with individuals who may face significant barriers to employment while maintaining professionalism, confidentiality, and a commitment to public service.Evanston, Wyoming, is a vibrant mountain first class city with a big heart. Sitting high at nearly 6,800 feet, we enjoy clean, crisp air and over 300 days of sunshine every year. Born during the construction of the First Transcontinental Railroad, Evanston has always been a bustling hub of energy. Our strong heritage is rooted in ranching, agriculture, and thoughtful resource development, paired with a deep love for the outdoors. The scenic Bear River winds right through the heart of town, offering endless recreation, while the nearby Uinta Mountains and surrounding plains showcase stunning wildlife. It's almost impossible to go a day without spotting antelope or mule deer—and Bear River State Park even boasts its own resident herds of bison and bull elk! Complemented by a clean, lively downtown district filled with unique local shopping, Evanston seamlessly honors its rich past while boldly stepping into the future.Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:Comprehensive health, dental, and vision insurancePaid vacation, sick leave, FMLA, and holidaysRetirement - Pension and 457B plans that help you build a secure futureFlexible schedules and work-life balance optionsMeaningful work that makes a difference for Wyoming communitiesand MUCH MORE!Human Resource Contact: 307-473-3270The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.Provides services to individuals by coordinating and executing a broad range of individual services in accordance with Federal and State program guidelines, policies, and regulations.Develops, manages, and monitors a caseload of participants enrolled in state and federal programs.Confers with employers to develop and fill employment and vocational training openings.Refers applicants to employment or other community resources.Assesses and evaluates client skills, education, and training.Assists, directs, and counsels claimants and job applicants.Interviews assess and evaluate customers to meet employment, training, and vocational needs.Enters and monitors data in electronic systems for job postings, candidate file searches, and program reporting.Assists, directs, and counsels business customers on the multitude of DWS coordinated business services, training grants, and resources.Provides on-site visits to businesses to understand employer needs, operations, and job openings.Organizes and participates in community events designed to connect business needs and job seekers and advance DWS services to both.Works with Program Staff to ensure compliance with Department of Labor case management standards.Refers applicants to employers and follows up on the hiring process.Provides excellent customer service to internal and external customers.Provides employment services to people who may have significant barriers to employment.QualificationsPreference may be given to those with case management experience. Preference may be given to candidates with experience working in state and federal programs. Preference may be given to candidates with customer service experience. Preference may be given to candidates with experience building and maintaining relationships with community partners. Must have a valid driver's license.Knowledge of state and federal statutes relative to employment and Agency programs.Knowledge of departmental policies, customer service standards, and inter-agency protocols.Knowledge of labor market information for the State of Wyoming and the skill to obtain current employment and job resource information using various multimedia resources, particularly Internet services.Knowledge of administering and interpreting interest, skills, and proficiency tools, and assessing employment issues and limitations.Knowledge of case management practices to determine needs, create reasonable plans, and follow clients through successful program completion.Skills in public speaking, oral, written, and electronic communication, and record-keeping.Skills in establishing rapport with partner services and respecting established protocol with government agencies and their staff.Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Ability to actively listen to others in order to foster a positive exchange of information.Minimum Qualifications: Education: Bachelor's Degree (typically in Business or Human Services) Experience: 0-1 year of progressive work experience (typically in Business or Human Services) OR Education & Experience Substitution: 3-4 years of progressive work experience (typically in Business or Human Services) Certificates, Licenses, Registrations: NoneNecessary Special RequirementsPhysical Working Conditions: Travel is required.Notes:FLSA: Non-ExemptThe offer of employment is contingent on the completion of a successful background check.The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.Former State of Wyoming Employees rehired within 31 days of their previous employment with the State will be required to repay any Sick and Annual leave payouts.Supplemental Information053-Department of Workforce Services - LWC Click here to view the State of Wyoming Classification and Pay Structure.Click here to view the State of Wyoming Total Compensation Calculator.