IT Technical Support I

About this Role: Consertus has an immediate need for an IT Technical Support I professional to support LAWA (LAX) within the Division of Sustainability, Energy, Environmental & Development Services under the ADGIT Help Desk Support program. This position follows established procedures to troubleshoot, coordinate, and resolve system and hardware-related incidents. The role performs initial analysis/diagnosis, ensures outages/incidents are communicated and resolved quickly, and supports staff onboarding/offboarding and day‑to‑day help desk operations. Key Responsibilities: Respond to incoming Help Desk customer emails. Follow established procedures to diagnose and troubleshoot system issues. Analyze, determine, and document reported production outages/incidents. Determine incident severity, impact, and nature; escalating as needed. Communicate clearly with team members and stakeholders. Submit tickets for new services and application requests in Freshdesk, ServiceNow, and other tracking systems. Complete onboarding/offboarding functions for staff mobilized/demobilized. Perform hardware and software installations. Support deployments and relocations of staff across the airport footprint. Provide IT support at division‑sponsored events. Provide on‑the‑job training and computer orientation to new staff. Minimum Qualifications: At least five (5) years of equivalent professional experience in Information Technology (IT). Ability to lift at least 40 lbs. Ability to organize short and long‑term tasks and communicate status to clients/management. Strong written and verbal communication skills; able to explain technical issues to non‑technical users. Ability to work collaboratively; results‑driven self‑starter. Willingness/capability to take on additional responsibilities as needed. Preferred Qualifications: Bachelor’s degree in Computer Science or related field. Hardware & Infrastructure experience. PC hardware troubleshooting: diagnose/resolve component failures (motherboards, power supplies, memory, storage) and perform upgrades/replacements/configurations. Network infrastructure troubleshooting: identify/resolve LAN/WAN issues (cabling, switch/router config errors, IP conflicts) and troubleshoot wireless networks and VPN connectivity/performance. Installation, configuration & maintenance of Windows OS: install/configure/administer Windows 10 and Windows 11, apply security patches/system updates/driver updates. Microsoft Office 365: deploy, troubleshoot, and support users across Microsoft Office/Microsoft 365 tools including Word, Excel, PowerPoint, Outlook, OneDrive, and Teams. Working Hours & Location: Full‑time and exempt role. Location: Los Angeles, CA (LAX). Work Arrangement: Hybrid. Schedule: Monday–Friday, 8:00 AM – 5:00 PM. Compensation Range: $64,480 – $72,800. What’s In It for You: Comprehensive health coverage (medical, dental, and vision). Company‑paid life and disability insurance. Optional benefits like pet insurance, legal, and supplemental health plans. 401(k) with day‑one eligibility. 100% match on the first 3% of your eligible compensation and 50% match on contributions between 3% and 5% of your pay. Generous time off: 10 paid holidays and PTO starting at 15 days, growing up to 25. Access to Consertus Academy for continuous learning and development. How to Apply: If you are an IT Technical Support professional with strong troubleshooting and help desk experience and are interested in supporting LAWA (LAX) within the Division of Sustainability, Energy, Environmental & Development Services under the ADGIT Help Desk Support program, we’d like to hear from you. Apply online today and upload a PDF copy of your resume. Equal Employment Opportunity Statement: Consertus is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and identities, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other protected status. #J-18808-Ljbffr SwiftCruit