AI Product Management Director
Virtual Vocations Inc
Driving the evolution of AI-powered customer engagement solutions, the full-time AI Product Management Director will own strategy and execution for core platform capabilities, partnering with engineering to develop intelligent systems and ensuring alignment with customer needs while operating in a hybrid or remote environment. Key responsibilities Own strategy and execution for core platform capabilities across APIs, voice, messaging, orchestration, and automation Drive the transition from feature delivery to intelligent system design, collaborating closely with engineering teams Engage with enterprise customers and GTM teams to validate use cases and outcomes, presenting at customer meetings to clarify platform vision Required qualifications 15+ years of product management experience with significant ownership and leadership responsibility Strong background in platform, APIs, and developer-centric products, with 10+ years of contact center experience Proven ability to build and scale a platform from inception through maturity Deep technical fluency in API design, system architecture, and platform tradeoffs Experience evolving a platform toward AI-enabled capabilities
Vacancy posted 1 day ago
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