Call Center Representative

Job Description

Job Description

Call Center Representative

Fishkill, NY
$21–$24/hour, based on experience
Full-Time | Monday–Saturday (flexible schedule required)

At TEG Federal Credit Union , we’re more than just a financial institution — we’re a team that cares for each other, our members, and our community. We’re looking for a Call Center Representative to join our Solutions Center team in Fishkill, NY .

This role is all about helping members over the phone: answering questions, resolving issues, and guiding them to products and services that support their financial well-being. If you enjoy problem-solving, building relationships, and delivering exceptional customer service, this is the opportunity for you.

What you’ll do as a Call Center Representative (Responsibilities):

• Handle member service requests such as address changes, check orders, stop payments, lien releases, and card replacements.
• Assist members with mobile and online banking questions.
• Research and resolve member issues, following up by phone, email, or mail as needed.
• Identify opportunities to support members’ financial fitness by recommending appropriate credit union products and services.
• Accurately verify member identity and maintain confidentiality at all times.
• Perform other duties as needed to support the Solutions Center team.

What we're looking for (Qualifications):

• 1–3 years of customer service or banking experience (call center experience preferred).
• High school diploma or GED required.
• Strong communication, listening, and problem-solving skills.
• Comfortable using Microsoft Word and Windows-based programs; accurate typing and computer skills.
• Ability to handle confidential member information with discretion.
• Flexible availability, including Saturdays.

Why Join TEG?

• Competitive hourly pay: $21–$24/hour, based on experience
• Comprehensive health, dental, and vision insurance
• 401(k) with company match + defined benefit pension plan
• Paid time off and holidays
• Training and career growth opportunities
• Supportive, team-oriented culture focused on community impact

At TEG Federal Credit Union, you’re not just filling a seat — you’re making a difference. Join us in empowering members to embrace financial well-being every day.

Apply now for immediate consideration!

About TEG Federal Credit Union:
With over $400 Million in assets located in beautiful Hudson Valley, NY, TEG Federal Credit Union has over 37,000 members, 9 branches, an amazing employee culture, strong history of member service excellence and is one of the most respected financially sound organizations in the area.  Our vision at TEG is to empower our members to embrace their financial wellbeing each and every day.  TEG’s mission is to enrich the lives of our members by providing quality financial services within the credit union philosophy of ‘people helping people,’ while maintaining a strong financial foundation.