Technical Support Engineer
Prepared
Prepared is looking for a Technical Support Engineer (Tier 2+) to join the Axon 911 platform team in New York City. In this hybrid role, you'll work directly with customers and internal teams to ensure operational excellence and reliability of our SaaS infrastructure. Responsibilities include troubleshooting technical issues, driving customer satisfaction, and collaborating with cross-sectional teams. A minimum of 5 years in a similar role and a strong knowledge of networking and VoIP technologies are essential. We offer competitive salary, benefits, and a supportive work environment dedicated to innovation. #J-18808-Ljbffr
- ...A technology firm specializing in CI infrastructure in New York seeks a Technical Support Engineer to assist customers and help resolve complex technical issues. The ideal candidate has experience in a growth-stage environment, working with large-scale distributed systems...Suggested
$60k - $80k
...Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment.... ...and Networking experience is an asset IT System Administrator technical degree/background is an asset Experience with tools such as JIRA...SuggestedFull timeWork at office$60k - $80k
...Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment.... ...and Networking experience is an asset IT System Administrator technical degree/background is an asset Experience with tools such...SuggestedFull timeWork at office- ...Stock Exchange, and we haven’t stopped growing since! Why is this role important at Similarweb? We’re looking for a Tier 2 Technical Support Engineer to join our global Product Support team. You’ll serve as a technical expert, handling escalated product and data issues,...SuggestedWork at officeRemote workWorldwide
$50k - $68k
...We are currently seeking a Technical Support Engineer I to join our Technical Support team and play a pivotal role in the next phase of our company's growth! This role serves as the primary point of contact for customer technical support, helping to resolve issues efficiently...SuggestedFull timeRemote workWeekend work$137k - $205.6k
...HashiCorp, and Snowflake, as investors who have experienced the pain we’re solving firsthand. About the Role As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization,...Work experience placement$70k - $93k
...deeply, build with urgency, and want to matter at scale. As a Technical Support Analyst (L2), you'll play a critical role in supporting our... ...effectively with customers and internal teams, including engineering, sales, supply and product management teams, to ensure customer...Remote workHome officeVisa sponsorshipWork visaFlexible hoursWeekend work- ...incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned... ...from world-class technology companies. The Team The Technical Support Team is usually the first line of communication...Remote work
- ...) - provide clear status updates and honest ETAs in non-technical language Build support infrastructure: define triage workflows, write runbooks... ...recurring issue patterns and translate them into product or engineering priorities Train additional support engineers as the...
$150k - $180k
...companies, bringing together early‑stage engineers, product builders, and business athletes... ..., and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity... ...way at all. The Role As a Technical Support Engineer, you will serve as the technical...Work at officeRemote workWork from homeHome office$95k - $115k
...what you can bring to the table! About Engineering at Botify: At Botify, our Engineering team... ...and equip every user with advanced technical skills, enabling them to navigate technical... ...Your qualifications: 2+ year of Technical Support experience within a SaaS environment You...Summer workWork at officeRemote workFlexible hours- ...About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll be responsible for monitoring, triaging, and resolving customer-reported incidents, ensuring...
$69.4k - $158k
...Technical Support Engineer The Opportunity: As the client’s personnel, you’ll maintain and execute a network of simulators and modeling capabilities focused on providing rehearsal and exercise capabilities for various units. The client’s engineering team is responsible...Full timePart timeLocal areaFlexible hours- ...Verkada is seeking a Technical Support Engineer in New York to enhance customer support for our cloud-managed security products. This role focuses on full-stack troubleshooting, from network to hardware issues, while working within a collaborative team. The ideal candidate...Flexible hours
$120k - $190k
...trust, as we bring Work AI to every employee, in every company. About the Role: Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding, venture‑backed startup. We are building a modern knowledge assistant personalized to every...Work experience placementWork at officeHome officeFlexible hoursShift work- ...Crane Venture Partners is looking for a Technical Support Engineer in New York to be the technical anchor for our support operations. You will address complex connectivity challenges and ensure smooth operations, bridging technology with user needs. This role requires...
- ...Technical Support Engineer We believe that the way people interact with their finances will drastically improve in the next few years. We're dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their...Work experience placementLocal area
$90k - $115k
...Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award...Full timeWork experience placementWork at officeFlexible hours$65k - $75k
...knowledge of our products to provide effective support to customer queries. Interacts directly... ...Supporting Customer Facing teams with technical aspects of deployments Participate in on... .... Additionally, the Technical Support Engineer takes ownership of their performance...Local areaShift workWeekend work- ...A global security solutions provider is seeking a full-time Technical Support Engineer for the New York/New Jersey area. The role entails providing installation support, technical assistance to sales teams, and ensuring high levels of customer service. Candidates should...Full time
$48 - $54 per hour
...impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, you will...Hourly payWork visaFlexible hoursShift work- ...Job Description Job Description ** Technical Support Engineer – Level 2 ** Pro4ia is a global technology services company, providing solutions and expertise as a trusted technology partner. We apply our enterprise-level project management skills to core IT services so...Shift work
- ...Automation Anywhere is seeking a Technical Support Engineer to join its global Customer Support team. In this remote role, you will diagnose issues, provide expert guidance on A360, Bot Agent, and Control Room, and ensure rapid resolution of complex technical challenges...Remote work
- ...opportunities: We provide professional skills development and technical training. The chance to be a part of a self-sufficient, successful... ...broad range of disciplines including those with technical and engineering backgrounds, as well as science, business, mathematics,...Full time
- ...The Role Monte Carlo is hiring Technical Support Engineers to own the end-to-end customer experience when things go wrong — from the first Slack message to closing the loop with Engineering. This is not a ticket-routing function. You'll dig into customer data stacks, reproduce...
- ...Verkada is seeking a Technical Support Engineer in New York City to support enterprise customers with our cloud-managed building security products. Responsibilities include troubleshooting, customer education, and collaborating with engineering to improve products. Candidates...Flexible hours
- ...Department: Engineering / Product Support / reporting to David Jacobus, Engineering Manager What This Role Is This is a more technically hands‑on role that owns escalated issues beyond what frontline support can handle. The engineer works directly with end users, Customer...Permanent employment
- ...art of sales into a scalable science. The role Our skilled Technical Support team plays a crucial role in delivering an exceptional user... ...with their overall product experience. As a Technical Support Engineer, you’ll leverage your technical expertise and problem‑solving...Immediate startRemote work
$79.47k - $105.96k
...helping shape the future of emergency response and building a safer, more connected world. Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance...Work at office- ...Technical Support Engineer We're looking for a Technical Support Engineer who doesn't just close tickets. You deliver an 11-star experience to every single customer, regardless of their plan or what they pay. Every person who reaches out should come away feeling genuinely...H1bWork at officeImmediate startRemote workRelocationVisa sponsorshipFlexible hoursShift work
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