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Technical Support Engineer

Prepared

Prepared is looking for a Technical Support Engineer (Tier 2+) to join the Axon 911 platform team in New York City. In this hybrid role, you'll work directly with customers and internal teams to ensure operational excellence and reliability of our SaaS infrastructure. Responsibilities include troubleshooting technical issues, driving customer satisfaction, and collaborating with cross-sectional teams. A minimum of 5 years in a similar role and a strong knowledge of networking and VoIP technologies are essential. We offer competitive salary, benefits, and a supportive work environment dedicated to innovation. #J-18808-Ljbffr

Vacancy posted 2 hours ago
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