Technical Support Apprentice - Des Moines, IA

Job Description

Job Description

GENERAL JOB DESCRIPTION 

The Technical Support Apprentice is an entry-level position providing an opportunity to learn and demonstrate the skills necessary to become a successful Technical Support Technician or Field Service Technician with DBE. Successful Technical Services Apprentices will focus on learning, internalizing, and demonstrating competency with individual and specific skills and assignments as directed until those items become second nature. 

DUTIES & RESPONSIBILITIES 

In order of importance – Include frequency (daily, weekly, monthly, quarterly, annually, etc.) 

• Rebuild, rework, and test parts and other equipment assemblies returned by customers, Field Service Technicians, or OEM vendors to ensure these items meet DBE requirements
• Assist with assembly, staging, and preparation of financial equipment including in-depth testing to ensure equipment is fully functional and meets customer requirements prior to delivery and installation
• Assist with properly refurbishing and rebuilding financial equipment in preparation for delivery and installation
• Assist with rebuilding, loading software, configuring, and testing ATM cores
• Assist with imaging and configuration of ATM software as necessary 
• Drive company vehicles while performing small deliveries to Field Service Technicians or field stocking locations as necessary
• Demonstrate accountability for parts inventory and company assets at all times
• Assist with financial equipment installations and/or upgrades in the field when required
• Maintain a professional image of yourself and DBE while modeling proper technician behavior
• Under the direction of VP Technical Support or Technical Services Lead Technician, complete special tasks and other projects as assigned

SUPERVISORY RESPONSIBILITIES 

• # of Direct Reports = 0
• # of Indirect Reports = 0

EDUCATION & TRAINING 

• High school education required.
• Post-secondary technical education or military experience preferred

KNOWLEDGE & EXPERIENCE 

• Knowledge of basic electronics principles
• Strong mechanical aptitude
• Good PC/computer skills
• Clean driving record

SKILLS & ABILITIES 

• Excellent problem-solving, decision making and troubleshooting skills
• Exceptional customer service skills 
• Effective customer and co-worker communication, both orally and in writing
• Ability to effectively prioritize and manage time
• Possess the ability to manage and research assignments independently
• Exceptional organizational skills and the ability to handle multiple tasks concurrently

WORKING CONDITIONS 

PHYSICAL DEMANDS/ WORK ENVIRONMENT 

The physical demand and work environment characteristics described below represent the typical amount of time spent and conditions while performing the essential duties of the job. Every attempt will be made to provide reasonable accommodations as necessary to enable individuals with disabilities to perform the essential functions. Use the following codes: 

C = Continuously (67% to 100% of workday) 

F = Frequently (34% to 66% of workweek) 

O = Occasional (1% to 33% of the workweek) 

N = Never (0% of the workweek) 

Physical Demand/ Work Conditions 

Frequency 

Physical Demand/ Work Conditions 

Frequency 

Sitting 

F 

Lifting 

F 

Standing 

F 

Sedentary (0 - 10 lbs.) 

F 

Walking 

F 

Light (11 - 25 lbs.) 

F 

Bending 

F 

Medium (26 - 50 lbs.) 

F 

Stooping 

F 

Heavy (51 - 74 lbs.) 

O 

Kneeling 

F 

Very Heavy (75 – 100 lbs.) 

O 

Climb Ladders 

O 

Dexterity 

C 

Driving 

F 

Eye/Hand Coordination 

C 

Reach Above Shoulder 

F 

Handling (holding, grasping, feeling) 

C 

TYPICAL NOISE LEVEL 

☐ Quiet ☒ Moderate ☐ Loud 

SPECIAL HEARING REQUIREMENTS 

N/A 

SPECIAL VISION REQUIREMENTS 

☒ Close

☒ Color 

☒ Distance

☒ Depth Perception 

☒ Ability to Focus

☒ Peripheral Vision 

PRIVACY 

Employee will comply with both the letter and spirit of the laws governing the privacy of consumer information and DBE’s Privacy Policy and Procedures. 

EEOAA Disclosure