IT Service Desk Specialist (Third Shift)

Digital and Technology at Abercrombie & Fitch is fundamental to designing, sourcing, developing, and delivering fashion-forward merchandise to our customers. We are committed to implementing new strategic and systematic approaches to generate dynamic technology solutions for our growing business. The Abercrombie IT Service Desk is a high-energy, customer-oriented team providing technical support to each of Abercrombie’s core global business functions, including corporate, distribution, and retail store environments in a 24x7x365 call center. Service Desk Specialists provide support through analysis and problem solving to facilitate the resolution of technology-related incidents. Service Desk Specialists engage with Abercrombie associates located throughout the world utilizing phone, email, chat, and remote communication technologies to provide service. This position is for our Third Shift and will require overnight and weekend work. What Will You Be Doing? Provide Tier 1 technical support to corporate, distribution, and retail store associates for basic software and hardware troubleshooting. Demonstrate qualities representative of A&F’s unique culture with a strong appreciation for customer service, inclusiveness, and casual hospitality. Support retail operations by providing coaching and guidance to store associates. Troubleshoot problems to resolution or escalates when necessary. Document incidents, comments, and resolutions within the incident management system, utilizing available knowledge resources. Fulfill hardware and software requests by coordinating and completing configuration and installation. Perform end‑user training as it relates to assistance with supported applications and services. What Do You Need To Bring? BA/BS Degree or related experience. Excellent customer service skills. Hard working, reliable, and dependable. Ability to work within a team environment, sharing workload and responsibilities. Quick to adapt and eager to learn. Effective verbal, phone, written, and interpersonal communication skills. Capable of maintaining corporate and job-related confidential information. Technical and Analytical skills including computer literacy and working knowledge of operating systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel) and e‑mail (Outlook) software applications. Familiarity with mobile device hardware and operating systems (iOS/Android). Benefits & Perks Incentive bonus program. 401(K) savings plan with company match. Annual company‑wide review process. Flexible spending accounts. Medical, dental and vision insurance. Life and disability insurance. Associate assistance program. Paid parental and adoption leave. Access to fertility and adoption benefits through Carrot. Access to mental health and wellness app, Headspace. Paid caregiver leave. Mobile stipend. Paid time off and one paid volunteer day per year. Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work‑from‑anywhere weeks per year). Seven associate wellness half‑days per year. Merchandise discount on all of our brands. Opportunities for career advancement, we believe in promoting from within. Access to multiple Associate Resource Groups. Global team of people who celebrate you for being YOU! #J-18808-Ljbffr