Front Office Host

Summary Cheyenne Mountain Resort, Destination by Hyatt is seeking individuals with unmatched service. Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Organization – Cheyenne Mountain Resort Cheyenne Mountain Resort opened in 1985 and sits on 25 acres of land. The 4‑Star Full Service property is nestled in the lush greens of Southern Colorado Springs and oversees impressive mountain views, along with exciting activities like golf, swimming, and tennis. These allow for the unique experience that you can only get at this resort. Our Mission Our mission is to care for people so they can be their best! Hourly Rate $17.00 Position Overview Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of Hyatt as a Front Office Host. Job Functions & Responsibilities Bringing your unique personality to our team of dedicated Front Office Hosts Increasing guest satisfaction scores by creating connections with our guests Taking ownership in providing a memorable experience – from checking in through to checking out Taking care of internal as well as external phone calls Addressing guest complaints and requests in a timely manner Being pro‑active in working towards achieving our team and hotel goals Qualifications A true desire to satisfy the needs of others Must be able to work in a fast‑paced environment Ability to work a flexible schedule during the week, including weekends and holidays Previous front desk agent experience is a plus Our Values Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion Full Time Benefits Medical/Dental/Vision Insurance Health Savings Plan and Flexible Savings Plan with Medical Coverage Colleague Discounted Room Rates 12 Complimentary Room Nights (based on availability) P aid Time Off 2 Floating Holidays 8 Paid Holidays Growth Opportunities Referral Bonus Recognition & Rewards Basic Life Insurance Sick Days Friends & Family Room Rates 401(k) (Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year) Employee Stock Purchase Plan (5% discount) Complimentary Parking Complimentary Meal During Each Shift Employee Assistance Program (EA P) Hyatt Property Restaurant/Coffee Shop Discount All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Colorado Residents: In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. #J-18808-Ljbffr