Medical Scheduler

Albany Medical College

Albany, NY

# Medical SchedulerApply: 66 Hackett Blvd Albany, NY 12208: Part time: Posted Today: 71530Department/Unit:Practice ASA Float PoolWork Shift:Per Diem (United States of America)Salary Range:$46,215.00 - $60,080.00• Assist all patients that report to the front check in desk. • Greet patients in a prompt, courteous and professional manner. • Interact with a diverse patient population. • Utilize the electronic medical record to maintain patient records via registration process and scan functionality. • Update insurance information, attending appointment, collect patient co-pays and other duties as assigned at the time of patient check-in for scheduled appointments. • Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. • Schedule follow up appointments and referral as needed when patients check out. • Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies. • Answer incoming phone calls and direct appropriately to team members. • Conveys professional image by adhering to the established dress code.**Essential Duties and Responsibilities*** Responsible for the registration and scheduling process for complex patients.* Responsible for updating the system with registration, scheduling and insurance information.* Prepares patient disability and out of work / school paperwork.* Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions.* Ability to work in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.* Understands the practice and hospital strategic plan.* Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.* Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.* Exemplify Albany Med CARES guiding principles.* Is a champion to ensure an optimal patient experience.* Understands and promotes patient and employee safety as our top priority.* Promotes a safe environment and promptly reports issues.* Understands patient safety goals.**Qualifications*** High School Diploma/G.E.D. - required* 2-3 years of office experience, or one year of related experience in a medical practice - preferred* Experience using an electronic health record and Microsoft Office a plus.* Excellent customer service skills.* Ability to multi-task in a high patient volume unit.* Ability to learn and utilize resources.* Strong time management skills.* Ability to review information and draw appropriate conclusions.* Good judgement and ability to problem solve; escalate issues as needed.* Strong teamwork skills and work ethic.* Must have availability to work between Monday-Friday 8:00-4:30pm* Minimum requirement to work 8 hours per week**Physical Demands*** Standing - Occasionally* Walking - Occasionally* Sitting - Constantly* Lifting - Rarely* Carrying - Rarely* Pushing - Rarely* Pulling - Rarely* Climbing - Rarely* Balancing - Rarely* Stooping - Rarely* Kneeling - Rarely* Crouching - Rarely* Crawling - Rarely* Reaching - Rarely* Handling - Occasionally* Grasping - Occasionally* Feeling - Rarely* Talking - Constantly* Hearing - Constantly* Repetitive Motions - Frequently* Eye/Hand/Foot Coordination - Frequently**Working Conditions*** Extreme cold - Rarely* Extreme heat - Rarely* Humidity - Rarely* Wet - Rarely* Noise - Occasionally* Hazards - Rarely* Temperature Change - Rarely* Atmospheric Conditions - Rarely* Vibration - Rarely
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