Application Support Engineer

Responsibilities Investigate and resolve complex technical issues escalated from customer success teams. Analyze platform logs and, when necessary, review associated code to diagnose problems. Troubleshoot advanced technical challenges to ensure timely and effective solutions. Document issues and resolutions, contributing to the knowledge base for continuous improvement. Work directly with Engineering to identify, report, and resolve product bugs and enhancements. Collaborate with Product teams to enhance the knowledge base and inform the product roadmap based on support insights. Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field. 3-5 years of experience in a technical support or engineering role, preferably at the Tier 3 level. Proficiency in Python and experience with AWS-based applications. Strong problem‑solving skills; able to work independently and collaboratively. Experience with ticketing systems, especially Jira. Excellent communication and interpersonal abilities. Familiarity with APIs and integration with other platforms. Experience with Elasticsearch or similar log management tools. Administrative experience with Microsoft products (SharePoint, O365, OneNote), including managing permissions and troubleshooting syncing and integration issues. Preferred Experience in the financial technology or investment management industry. #J-18808-Ljbffr Jobtailor