Application Support Engineer

This range is provided by firstPRO, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $100,000.00/yr - $140,000.00/yr firstPRO is now accepting resumes for an Application Support Engineer role in NY, NY. This is a direct hire role and onsite. The typical schedule will be four weekdays and one weekend day per week. Specific Duties Monitor production systems and analyze alerts to determine severity, business impact, and appropriate response strategy using technical expertise and operational experience. Investigate system anomalies by correlating logs, metrics, and traces to identify root causes and determine remediation approaches. Determine and execute appropriate corrective actions based on assessment of technical risk, business impact, and available remediation options (e.g., service restarts, failovers, configuration adjustments, rollbacks). Exercise independent judgment to balance response speed against technical risk when selecting among multiple remediation options in consultation with industry best practices. Required Skills 3+ years in production operations, site reliability engineering, or technical support for mission‑critical systems. Basic Linux system administration skills and networking knowledge (diagnostics, troubleshooting, performance analysis). Experience using monitoring and observability tools to diagnose system behavior and performance issues. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Referrals increase your chances of interviewing at firstPRO, Inc by 2x. #J-18808-Ljbffr