Claims - Specialist

Claims Specialist

Join the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 110 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company – we are a legacy. We are on the lookout for individuals who are ready to drive their careers forward as part of our team. Are you ready to be a part of our journey?

The claims analyst will mitigate and manage claims expenses to Oak Harbor and work to ensure customer satisfaction when customer shipments are damaged or lost.

Essential Duties and Responsibilities:

• Receive, investigate, and process cargo claims per OAKH Policy and Federal Statute
• Maintain accurate claims files.
• Print / Scan claims from the "Claims Email Inbox".
• Assist and educate Internal / External Customers regarding claims processes.
• Answer status calls regarding claims and provide customer support during the claims process to ensure positive experience for our customers.
• Assist with Salvage/OSD requests.

Experience, Skills, and Qualifications:

• Must have either Transportation (Freight) and/or Claims Investigation experience.
• Basic knowledge of NMFC rules and regulations in an LTL environment preferred.
• 1+ year experience in claims in an LTL environment preferred.
• Excellent communication skills.
• Ability to think critically.
• Ability to work successfully with internal / customers to resolve issues/claims.
• Strong PC proficiency and experience using MS Office products.
• AS400 experience preferred but not required.
• H.S. diploma or GED/equivalent required.

Benefits:

• Medical, dental, vision – You choose which plan suits you and our family.
• Single person pays 0% up to 2% of gross income.
• Entire family pays 0% up to 4% of gross income.
• 401K – 100% match up to 5% of Employees Contribution.
• Holiday pay after your 90 days.

Company Paid Life Insurance.

Oak Harbor Freight Lines is an Equal Opportunity Employer