Order Processing & Customer Support Specialist

Job Description Job Description Mandatory Experience (Min. 2 years):-
Order Processing.
Customer Support

SCOPE OF RESPONSIBILITIES (not limited to):
Product Receipt, Stocking, Readiness, and Order Processing
Order In-take, Pick-Pack-Ship, and communication (small packages and pallets)
Operating & Maintaining Warehouse Equipment, e.g., Pallet jacks, Packing tools, etc.
Customer Communication & Support (Phone, Chat, Email, etc.)
Using Office Equipment and basic MS Excel - computers, phones, label printers, shipment booking/tracking, etc.

SKILL SETS & QUALIFICATIONS
Excellent written & verbal communication skills.
Organized and attention to detail (executes quickly with excellence)
Highly resourceful & frugal (stretches people and money; reduces waste, treats resources as his/her own)
Service Driven (is comfortable to get hands dirty, all-hands-on-deck mind-set, and free of any ego.
Maintaining a clean and uncluttered workspace. Able to lead teams, and anticipate & resolve issues.

COMPENSATION & BENEFITS
401K Retirement Plan.
Medical, Dental, Vision, and Life Insurance Plans.
Discretionary Bonus.
Paid Time Off. Company Holidays.
Employee Discounts.
Monday-Friday (Normal Working Hours).
No Weekends. Flexible Schedule
Temperature Controlled Workspace.
Free Coffee, Tea, etc. Stress-free, fun/relaxed working environment.

PLEASE SEND RESUME

Company Description Enjoy Better Coffee (EBC) is a specialty food & beverage company based in Cleveland, OH. EBC started as an E-commerce company in 2002 and over the past few decades, has earned a reputation for top-quality brands, unbeatable value, and exceptional service. Its brands and products can be found in specialty retail, hotels, restaurants, OCS, several marketplaces, and other points of sale and consumption throughout the USA. Company Description Enjoy Better Coffee (EBC) is a specialty food & beverage company based in Cleveland, OH. EBC started as an E-commerce company in 2002 and over the past few decades, has earned a reputation for top-quality brands, unbeatable value, and exceptional service. Its brands and products can be found in specialty retail, hotels, restaurants, OCS, several marketplaces, and other points of sale and consumption throughout the USA.