Staff Platform Engineer, AI Enablement (New York)

Our MissionHealthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.Your Impact on Our MissionAt Zocdoc, we're on a mission to give power to the patient -- and that starts with enabling our engineering teams to build and ship software safely, efficiently, and with confidence.As a Staff Platform Engineer, you will design, build, and improve the foundational systems, tooling, and paved roads that create leverage across our engineering organization; accelerating delivery while improving reliability, consistency, and developer experience.This role sits within the Infrastructure organization. You will collaborate across the business to turn platform strategy into practical, adoptable solutions. The role emphasizes hands-on technical leadership with meaningful input into platform direction, with the goal of reducing friction across the development lifecycle and enabling teams to focus on improving healthcare access rather than infrastructure scaffolding.You will play a key role in how developers at Zocdoc build, test, and deploy software. You'll do this through agentic AI, self-service capabilities, composable platform patterns, and opinionated but flexible paved roads. Your work will abstract operational complexity, improve testability and safety, and streamline the developer journey across frontend, backend, and mobile surfaces.You'll Enjoy This Role If You...Enjoy building platforms that enable productivity, consistency, and autonomyAre motivated by making other engineers more effective, not just shipping your own featuresLike designing cohesive developer experiences that teams actually want to adoptCare deeply about developer empathy, usability, and reducing cognitive loadPrefer solving real problems through thoughtful design, iteration, and collaborationAre comfortable influencing peers and adjacent teams through clear communication and working codeFind satisfaction in building systems that scale predictably and help other engineers succeedEnjoy learning and teaching others about leveraging AI-based technologies to achieve real-world resultsYour Day to DayDesign and build platform services and solutions that are secure, scalable, and intentionally easy to use -- including CI/CD pipelines, developer tooling, and shared infrastructure patternsContribute to the technical direction of Zocdoc's internal developer platform, including paved roads, tooling, and shared workflowsCollaborate across teams to understand real developer pain points, validate platform bets, and drive adoption of platform capabilitiesOwn and deliver high-impact platform investments end to end -- from problem framing through implementation and rolloutImprove measurable developer outcomes such as build times, deployment safety, feedback loops, and operational simplicityChampion platform-as-product thinking by treating internal engineers as users and continuously refining the developer experience based on their feedbackAdvance platform capabilities in AI-assisted development, helping shape how engineers use AI in their daily workflows with the right guardrails for safety, quality, and testabilityMentor engineers and technologies across the business and raise the bar for technical design and code qualityEnsure platform patterns align with security, compliance, and reliability expectations without becoming a bottleneckYou'll Be Successful in This Role If You...Have 7+ years of experience building or evolving internal developer platforms, productivity tooling, or CI/CD systems used by multiple teamsHave designed and operated distributed systems in AWS or similar cloud environmentsBring strong judgment around platform abstractions and APIs; knowing when to standardize and when to stay flexibleCan take ambiguous problems, break them into deliverable pieces, and drive them to measurable outcomesCommunicate technical trade-offs clearly and build consensus with peers and stakeholdersTreat adoption as a first-class engineering problem, not an afterthoughtAre motivated by enabling other engineers to build reliable, scalable, and secure systems with confidenceValue learning, curiosity, and operational excellence, and model those qualities for the teamStrategy vs. Execution Split~20% Strategy and Influence (contributing to platform direction, participating in cross-team alignment, surfacing trade-offs and priorities)~80% Hands-On Technical Leadership (designing and building platform capabilities, reviewing architecture and code, partnering with teams on adoption and iteration)Benefits:Flexible work environment for those based in NYC (Role is open to remote)Unlimited Vacation100% paid employee health benefit options (including medical, dental, and vision)401(k) with employer funded matchCorporate wellness program with WellhubSabbatical leave (for employees with 5+ years of service)Competitive paid parental leave and fertility/family planning reimbursementCell phone reimbursementEmployee Resource Groups and ZocClubs to promote shared community and belongingGreat Place to Work CertifiedZocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$210,000—$270,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice