Customer Service Representative

Customer Service Representative Responsibilities: Responsible for greeting customers coming into the service department for all service needs. Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates. Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders. Open Repair Orders and close Repair Orders in times of customer/service overflow. Assist the Shop Supervisor’(s) in the assignment of service technicians to specific service jobs. Monitor job progress and keep customer updated. Assist service technicians in identifying opportunities to Up-Sell. Report all customer complaints to the Service Manager and/or the Assistant Service Manager. Inspect each departing job for quality and cleanliness. Finalizes paperwork upon completion of work and at end of shift. Check all cash schedules daily. Assist Shop Supervisor daily. Serve as relief for all Shop Supervisor vacations, etc. Promote good housekeeping and safe work practices. Perform all other duties as assigned. Customer Service Representative Requirements: Education A high school diploma or GED is required. Additional training in heavy duty trucks required. Equivalent education and relevant work experience may be considered. Experience Minimum of 2 years of experience in Customer Service Relations, vehicle environment and employee supervision Licenses or Certificates A valid driver’s license is required. CDL and DOT medical card is mandatory if vehicle is to be driven off of dealership premises Appearance/Uniforms All employees must maintain a neat, clean and well-groomed appearance

IND-SERVICE