Receptionist

Receptionist - 5385Location: US:CT:New Haven | Department: MH Ear Nose and Throat | Type: Full TimeDescriptionThe Receptionist is the central point of communication among patients, providers, other members of the health care team and client companies. She/he provides a superior level of service excellence to patients, providers and staff in a caring and supportive manner. Maintains strict patient confidentiality of personal and financial information of patients at all times. Provides registration data entry, clerical and reception functions including answering and routing telephone calls, greeting patients, scheduling appointments, processing medical records requests, filing and any related tasks as delegated by the Manager.Essential Duties & Responsibilities:Greets patients and responds to inquiries providing appropriate customer serviceAssists patient with practice/office-specific registration processes, to include kiosk/computer registration process if neededEnters patient demographic and/or insurance information into appropriate electronic medical record (EMR) system for tracking, billing or other purposesSchedules/reschedules patient appointments based on department/practice policy or guidelinesCollects and posts patient payments as requiredAnswers phones and responds to patient inquiries appropriately; addresses patients needs based on the scope of the position and clinical setting. Appropriately triages calls, referring to providers as necessary.Responds to inquiries from patient message inbox in timely mannerCompletes appropriate work items utilizing EMR system, to include patient follow-ups, pre-registrations, referrals, insurance authorizations, and other matters as neededScans patient records into appropriate EMR systemProcesses faxes, incoming mail, and paperwork as requiredCompletes daily office close and reconciliation as neededUnderstands and utilizes EMR system consistent with role, abides by all federal laws and organizational privacy policiesPerforms administrative and other duties consistent with position and needs of officeMinimum Qualifications:High School Diploma or equivalentSolid computer skillsStrong customer service skillsSolid communication skillsPreferred Qualifications:Receptionist / secretarial experience in a healthcare settingAssociates DegreeHIPAA knowledgeMedical knowledgeEPIC Electronic Medical Records experienceComprehensive Benefits Offered:Competitive and affordable benefits packageShift DifferentialsContinuing Education assistanceTuition reimbursementStudent Loan relief through FiduciusQuick commute access from I-84, Route 9 and surrounding areasAbout Middlesex Health:The Smarter Choice for your Career!Come join one of Connecticut's Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.