Claims Analyst

Job Title

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success.

Priority1 was founded in 1995 with the same entrepreneurial spirit that still drives our business today. We are a mix of great people and great technology. Our success is driven by a strong partnership of employees, customers, and carriers. We also employ an industry-best Transportation Management System (TMS). We are a full service logistics company partnering with thousands of national and regional truckload and LTL carriers. We offer less than truckload (LTL), full truckload (TL), expedited, roadshow, warehousing, and ocean freight services.

Responsibilities

Filing claims on behalf of the customer

Follow-up on the status internally, with the carriers, and with the agent partners

Application of claim payments from the carrier

Liaison between Agent Partners, Key Account Reps, and Carriers

Owning the claims process and ensuring it is achieved successfully

Qualifications

Previous customer service experience preferred

Skilled in both verbal and written communication

Proven analytical and problem solving skills

Capable of identifying customer needs and maintain and support a customer service philosophy

Ability to use decision making skills to offer options and resolve problems in a variety of contexts in a fast paced environment. Has talent to exercise good judgment.

Knack for adapting to constant changes in work environment, work assignments, and/or changes in priorities

Education: College degree preferred or equivalent work experience. College hours or a college degree may be substituted for some experience as deemed appropriate.

Compensation

$15.25 per hour

Medical insurance with premiums paid at 100% for employees AND dependent.

Dental insurance 100% paid for Employee.

Vision insurance

HSA with employer contributions

Life insurance

Short term disability

Long term disability

401(k) plan

Profit sharing: Typical annual contribution of 15% of total eligible compensation

Paid holidays AND PTO

Physical Requirements

Job functions require long periods of sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications, primarily on the telephone and email. Requires extended periods of sitting, normal walking, bending, twisting, and stretching. Capability of sight and hearing required. Ability to deal with stressful situations and occasionally working extended hours. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity

Priority1 is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Priority-1, Inc. will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email View email address on click.appcast.io.