Automotive Service Advisor

Automotive Service Advisor

Location: Arundel Ford Arundel, ME

Arundel Ford has proudly served Southern Maine and surrounding communities with honesty, integrity, and exceptional customer service. As a family-owned dealership, we value our employees and strive to create a positive, team-oriented environment where career growth and work-life balance are encouraged. Our service team plays a vital role in delivering a first-class experience to every customer and we're looking for a motivated professional to join us.

Job Type: Full-time Schedule: Monday to Friday (some Saturdays as needed)

Work Requirements:

• Work Location: In person
• Ability to Commute: Arundel, ME (Required)

Role Summary

Arundel Ford is seeking a friendly and experienced Automotive Service Advisor to join our growing team. This role serves as the bridge between customers and technicians, ensuring that each vehicle receives proper care and that every customer leaves satisfied. The ideal candidate will have strong communication skills, a solid understanding of vehicle maintenance and repair, and the ability to deliver top-tier customer service in a fast-paced environment.

Responsibilities

• Greet customers promptly and professionally in the service lane
• Gather customer and vehicle information to determine service needs
• Clearly communicate vehicle issues and maintenance recommendations
• Prepare accurate estimates for labor and parts
• Establish realistic follow-up times and update customers regularly on repair status
• Verify that completed repairs meet dealership and customer expectations
• Review final invoices and explain work performed to customers
• Ensure a high level of customer satisfaction and retention
• Maintain accurate service records and assist with warranty documentation
• Collaborate with technicians and management to streamline the service process

Qualifications

• Previous experience as a Service Advisor, Assistant Lane Manager, or Service Consultant preferred
• Ford or dealership experience is a plus
• Strong communication and customer service skills
• Knowledge of vehicle systems, maintenance schedules, and repair processes
• Proven ability to multitask and stay organized in a busy service department
• Positive, energetic personality with a professional attitude
• Basic computer proficiency and willingness to learn new systems
• High school diploma or equivalent required
• Valid driver's license and clean driving record

Why Join Arundel Ford

• Family-owned and operated dealership with a reputation for excellence
• Supportive, collaborative team that values professional growth
• Opportunity to work with a leading automotive brand in a modern facility
• Long-term career potential with a trusted local employer

Compensation & Benefits

• Medical coverage 100% paid by the dealership!
• Competitive Pay
• Flexible Working Hours
• Dental and Vision Insurance
• PTO & Sick Leave
• 401(k) with Employer Match
• Employee Discounts on Vehicles, Parts, and Service
• Provided Uniforms
• Heated Bays

Equal Opportunity Employer Statement

Arundel Ford is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe that diversity strengthens our workplace and fosters an environment where every employee feels valued and empowered.