Central Scheduling Specialist

Job Description Summary

Responsible for focusing on the outpatient experience as patients enter the hospital relative to pre services functions and hospitality. This includes, at a minimum, scheduling and pre registration.

Job Description

Essential Functions

1. Book appointments for services at South Shore Hospital (SSH). Booking may be done with the patient, physician, physician’s office or by fax

a. Provide exceptional customer service to internal and external customers, owning entire process from beginning to end, but not limited to: Patient Payment Estimation, Scheduling Appointments, Collection of co-pays, Provision of Interpreter Services, Provision of transportation.

b. Will insure that patient has a complete understanding of tests scheduled and any preps that are necessary.

c. Accurate pre registration of all patients accounts (meets department standard of 98% accuracy on all registrations).

d. Is efficient using all scheduling software for all appt types.

2. Responsible for all verification of insurance benefits for all accounts.

a. Retrieves all authorizations as necessary

b. Can determine co-pays and collect them using eCashiering program

c. Will coordinate with the Authorization team

d. Knows when to escalate issues appropriately to higher level( Team Leader)

Essential Functions (Cont.)

I. Technology and Learning

a. Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.

b. Embraces technological advances that allow us to communicate information effectively and efficiently based on role.

Medical Terminology. Strong computer skills. Strong telephone and interpersonal communication skills. Demonstrated skills in customer service. Knowledge of health insurance requirements. Able to demonstate problem solving and critical thinking skills. Ability to work in a team setting.

Minimum Education - Preferred

High school diploma, two (2) years of college preferred.

Minimum Work Experience

Minimum one (1) year admitting experience to become proficient.