Area Customer Service Coordinator (New York, NY)

Area Customer Service Coordinator

Paladin Consulting is currently hiring an Area Customer Service Coordinator to join our team working onsite at our client's office located in New York, NY. We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Area Customer Service Coordinator

Work Location: New York, NY

Duration: Long-term contract with option to hire

Hours: Monday-Friday 8am-5pm

Education/Experience Required: High school or equivalent

Job Description & Responsibilities:

This is a multi-site role. All sites are located in Midtown/Downtown NYC and accessible by public transportation. Shift hours may vary depending on location: 7am 4pm, 8am 5pm, 9am 6pm. Overtime may be required. Work week Mon Fri. Candidates must be available for work between 7am and 7pm and ready to adjust on a short notice.

This is a customer-facing role. Employees in this position will provide coverage and support at multiple sites in NYC. Duties include reception, mailroom, print production, hospitality, and other office services.

Mailroom operations

Print production (printing, assembling, binding)

Key-op (replenishing toner and paper in printers, clearing jams)

Greeting and assisting visitors and answering and forwarding calls

Scheduling conference rooms through Outlook or other applications

Communicating with customers via Outlook, Microsoft TEAMS, and in-person

Assisting with stocking kitchen supplies, maintaining cleanliness and organization of kitchen and other office areas

Conference room set up/take down

Other duties, as assigned

Employees may be re-assigned to another site in the morning or in the middle of the day.

Skills & Qualifications:

Hiring manager is looking for someone with the following qualities:

Reliable

Friendly and outgoing

Willing to learn

Customer Service Skills

Interpersonal Skills

Attention to Detail

Patience and Professionalism

Print production, Mailroom, Reception/Hospitality experience preferred

Law Firm experience preferred

Microsoft 365 proficiency and general computer experience required

Dress Code: High-end Business Casual for professional setting

Additional background items: None; however, candidates must be willing to go through additional customer-specific background check and drug screening at the later time.

COVID Vaccine Policy: It is not required; however, it may be required for onboarding with various customers at the later time

For more information or to view other opportunities, visit us at

Paladin is an EEOC employer.