Dental Patient Services Representative

Dental Patient Services Representative

Founded in 1967, Waikiki Health is a nonprofit, Federally Qualified Health Center (FQHC) that offers a Patient-Centered Medical Home targeting our community's most vulnerable populations. Our clinical and program sites provide holistic care in welcoming, supportive, and nonjudgmental environments. Waikiki Health's mission is to provide quality medical and social services that are accessible and affordable for everyone, regardless of ability to pay.

Our Values

• We are committed to providing the highest quality care and services to our island community.
• We believe that respect is the foundation of our interpersonal relationships.
• We maintain empathy and kindness, treating everyone as Ohana.
• We are creative and flexible in meeting community needs.
• We will help empower others to reach their highest potential.
• We are accountable to the community we serve and to each other.

Waikiki Health is seeking a full time Dental Patient Services Representative.

Pay rate for this role is $20 per hour.

Schedule: Monday-Friday, 40 hour work week, no weekends, 7:30am - 6:30pm.

Benefits

• Health insurance (Employee only) 100% premium paid once eligible.
• 13 Paid holidays
• Parking included
• 403(b) Retirement Plan Participation effective within 4 weeks of employment
• Matching is offered once eligible with a 3-year vesting period

Perks

• HOLU Bus Pass benefits
• BIKI bike rental benefits
• Company Shirt

The Dental Patient Services Representative helps to maintain efficient workflow in administering the day-to-day activities of the front business office and back office when assisting dental provider. It involves many responsibilities from providing excellent customer service, collecting patient demographic information, verifying, and checking insurance and eligibility, and managing provider schedules.

Qualifications and abilities:

• High school graduate or equivalent.
• Minimum of one year working in a dental office with knowledge of basic dental terminology, insurance billing, and dental procedures.
• Knowledge of dental office workflow and previous experience working in a dental office is recommended.
• Previous dental assisting experience is recommended.
• Familiarity with common software programs (i.e. Windows-based programs) and an ability to quickly learn new systems.
• Ability to communicate effectively with patients, community members, and staff members.
• Proficient in computer skills: typing, navigating through the internet and emails.
• American Heart Association or American Red Cross CPR/BLS for the Health Care Professional with current certificate.

Duties include but are not limited to:

• Provide customer service of high-standard professional level to patients and associates in person and or on the telephone.
• Verifies and checks eligibility and insurance benefit to every patient.
• Ensures that all departmental wide registration forms are completed and signed by the patient. These forms include: registration, HIPAA, insurance, billing, and release of information.
• Schedules appointments and monitors each provider's schedule for conflicts. Documents all conversations and communications with patients and other medical and dental offices in the Dentrix Enterprise health record.
• Other duties as assigned.