Sr. Teller (level 2)

Job Description

Job Description

"People Helping People"

It is what we do at Frontier Community Credit Union.  We are looking for a service-oriented individual to fill our  Sr. Teller position at our Leavenworth location.  If you enjoy helping people and are comfortable working in a busy branch, we encourage you to apply and become part of the movement!

Role:

Under general supervision and in accordance with established policies, procedures, systems, and state and federal regulations, provides timely and courteous service to credit union members, including, but not limited to: general account information, account transactions, cross-selling credit union products and services, and maintenance and routine to complex problem resolution. Work involves constant, direct interaction with credit union members and potential members and requires the ability to accurately record information and communicate effectively. Ensures smooth teller-area operations, workflow, and tasks. Mentors other tellers and assists the Teller Manager and Branch Manager.

Essential Functions & Responsibilities:

• Performs routine and advanced member transactions including deposits, withdrawals, loan payments, transfers, and check cashing with exceptional member service. Maintains and projects the credit union's professional reputation. Maintains privacy of member account information.
• Demonstrates understanding of all credit union services, operational policies and procedures and is able to communicate this knowledge effectively to other staff and members. Processes financial transactions and deepens member relationships by cross-selling products and services. Leads by example in achieving individual- and team-based referral goals.
• Assists in mentoring and training tellers, alerting the Branch or Teller Supervisor to performance and training needs. Aids tellers with balancing problems and other operational concerns.
• Opens and closes teller terminal daily, accounts for cash assigned, received, and disbursed. Assists with ordering cash, supplying cash as needed, and removing cash to the vault to reduce drawer limits when appropriate, and helps balance the vault daily. Performs procedures for opening and closing of operations, including vault, alarm and door duties.
• Participates in community and civic events to promote awareness of the credit union in the community.
• Other duties as assigned.