Housing Navigator

Case Manager- Housing

Join a mission-driven team helping veterans and their families transition from homelessness to permanent housing. As a Housing Navigator, you will work directly with veterans to guide them through every step of the housing process, including housing search, landlord engagement, lease support, move-in coordination, and housing stability services.

This role is ideal for someone passionate about housing access, case management, outreach, and supportive services who wants to make a direct impact in the lives of veterans experiencing homelessness.

Key Responsibilities

• Assist veterans and families with securing permanent housing through housing search, application support, and lease-up coordination
• Serve as a liaison between U.S.VETS, the VA, HUD-VASH teams, landlords, property managers, and community partners
• Collaborate closely with HUD-VASH Social Workers, Case Managers, and multidisciplinary care teams
• Maintain active communication with clients throughout the housing process to ensure engagement and progress toward housing goals
• Conduct housing assessments to identify barriers, strengths, housing preferences, and support needs
• Support clients with gathering documentation, completing housing applications, and submitting required paperwork
• Assist clients with apartment searches, unit viewings, transportation coordination, and move-in logistics
• Build and maintain strong relationships with landlords, property management companies, and housing providers
• Advocate for clients during landlord negotiations and help overcome tenant screening barriers
• Conduct outreach and engagement efforts for veterans experiencing homelessness, including field outreach and coordinated entry participation
• Provide short-term housing stability support and connect clients to supportive services including healthcare, employment, legal aid, public benefits, and behavioral health resources
• Maintain accurate client case files, housing placement data, outreach documentation, and program reporting
• Participate in case conferencing, community meetings, and housing collaboration efforts
• Support housing retention efforts and assist clients in maintaining stable housing

Additional Program Responsibilities

For Housing Navigators supporting HUD-VASH, SSVF, or county-funded housing programs:

• Maintain knowledge of program eligibility, housing regulations, and supportive service requirements
• Coordinate with VA programs, supportive housing initiatives, and local Continuum of Care systems
• Conduct street outreach and community engagement activities as assigned
• Support coordinated entry, housing referrals, and care coordination across programs

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, or related field required; equivalent experience may substitute where permitted by funding source
• Experience working with homeless populations, supportive housing, or low-income communities
• Strong understanding of housing navigation, housing resources, landlord engagement, or case management preferred
• Excellent communication, relationship-building, and advocacy skills
• Strong organizational skills and ability to manage multiple clients and deadlines
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in Microsoft Office and electronic documentation systems
• Ability to maintain confidentiality and professional boundaries
• Valid driver's license, reliable transportation, and ability to meet insurance requirements

Preferred Qualifications

• Experience working with veterans, HUD-VASH, SSVF, or housing-focused programs
• Familiarity with Continuum of Care systems, coordinated entry, or supportive housing programs
• Experience conducting outreach, housing placement, or housing retention services

Why Join U.S.VETS

• Directly support veterans in achieving housing stability and independence
• Opportunity to build community partnerships and create housing opportunities
• Collaborative and mission-driven work environment focused on long-term outcomes