Customer Service & Sales Admin

Customer Service & Sales Administrator

Chandler, AZ

Horsepower Automotive Group (HPAG), is a leader in the growing automotive aftermarket industry. When you join HPAG, you'll have a unique opportunity to be a part of our exciting and rapidly growing, multi-brand organization. Our brands include Addictive Desert Designs, DV8 Offroad, Flatline Van Co., and Rago Fabrication. We support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives.

Are you ready to be part of our future?

HPAG is currently seeking a Customer Service & Sales Administrator. As a team and company, we support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives.

Responsibilities and essential job functions include, but are not limited to the following:

• Complete daily Amazon order entry and oversight for all HPAG brands.
• Complete sales order entry and monitor orders for pricing, customer information, and potential processing issues.
• Manage drop-ship orders and coordinate with the appropriate departments for processing and fulfillment.
• Set up and maintain dealer accounts, including tax certifications, account updates, and Preferred Dealer accounts.
• Process Sales RMAs, warranties, returns, cancellations, and refunds and ensure requests are sent to the appropriate departments for further action.
• Manage PDM data entry and review data feed submissions for accuracy and consistency.
• Monitor the compliance inbox and communicate with dealers/jobbers regarding violations and required follow-up.
• Work with Sales, Shipping, Technical Support, Customer Service, and other departments to resolve order issues, product compatibility concerns, delivery problems, and special requests.
• Provide quotes, lead times, and shipping information for international customers.
• Maintain a working knowledge of HPAG brands, products, policies, and offerings.
• Work directly with Amazon customers to assist with order issues, product questions, returns, warranties, and shipping concerns.
• Provide additional Customer Service support as needed, including assisting with inbound calls during periods of higher call volume.
• Provide additional administrative support based on department and business needs.

Knowledge, Skills, and Abilities

• Strong data entry skills with a high level of accuracy and attention to detail.
• Proficiency in Microsoft Excel; experience with formulas, lookups, filtering, and managing larger data sets is preferred.
• Strong organizational, time management, and multitasking skills with the ability to manage competing priorities.
• Strong written and verbal communication skills.
• Strong computer skills with the ability to learn and work within multiple systems and platforms.
• Ability to work in a fast-paced environment and adjust to changing priorities.
• Self-motivated, dependable, and able to work both independently and as part of a team.
• Strong problem-solving skills and the ability to identify when an issue needs to be escalated.
• Ability to read, write, and speak English fluently.

Summary of Experience and Education

• High school diploma or GED required.
• Must be at least 18 years old.
• Previous sales administration, data entry, order processing, or customer service experience preferred.

Physical Requirements

• Ability to lift up to 1525 pounds.
• Ability to sit, stand, walk, reach, stoop, kneel, crouch, talk, and hear as required to perform job duties.

Benefits

• Health Insurance
• Dental Insurance
• Life Insurance
• Vision insurance
• Employee discount program
• Paid Time Off
• Referral program
• 401(k)

Schedule

• Full-Time
• 8-hour shift
• Monday-Friday

Salary: $20.00/hr

Work Location: In-Person at our facility in Chandler, AZ

It is the policy of Addictive Desert Designs, and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law.