Sales Operations Specialist (Bilingual English/Chinese)

Work Location: Fort Worth, Texas

Job Type: Full-time

KEY RESPONSIBILITIES INCLUDE THE FOLLOWING:

• Collaborate with field sales to actively manage booked service opportunities for the Fort Worth Service Center, ensuring alignment with customer expectations and internal execution capabilities.
• Manage the end-to-end lifecycle of gearbox service orders, including component induction, scope assessment, repair execution, and final delivery.
• Track and analyze backlog, work-in-progress, finished goods, and storage inventory on a weekly basis; prepare monthly analytical reports on operational and financial performance.
• Utilize ERP systems to extract, organize, and normalize operational data; analyze trends in sales, inventory, and service performance.
• Maintain and optimize CRM and internal tracking tools to ensure accurate serial number control and full visibility throughout the service lifecycle.
• Ensure proper scheduling of awarded projects and provide regular status updates to the sales team; monitor and report backlog status on a weekly basis.
• Develop and maintain internal documentation systems (electronic and hard copy), including Order Release Sheets (ORS), to support production execution and traceability.
• Lead completion of work packages, including collection of technical documentation and shipping records; coordinate with finance to initiate invoicing.
• Communicate proactively with customers to ensure satisfaction and address issues; implement corrective actions as needed.

MINIMUM QUALIFICATIONS:

• At least 3-5 years of experience in sales operations and support, customer service and success, or operations management.
• Bachelor’s degree in business, operation management, supply chain, or related fields.
• Experience working with project management practices and resources.
• Must have a customer-focused attitude and excellent communication skills (oral and written).
• Excellent at collaborating with cross-functional teams.
• Good to have data analysis skills to make data-driven business modeling and decisions
• Knowledge and proficiency with Adobe®, Microsoft® Office, ERP, Salesforce, and other internal programs and tools.
• Fluent in Mandarin Chinese is required for communication with HQ teams.

WORK CONDITIONS AND PHYSICAL ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Must have the ability to sit for extended periods of time; exhibit manual dexterity to dial a telephone, to enter data into a computer; to see and read a computer screen and printed material with or without vision aids; hear and understand speech at normal levels and on the telephone; speak in audible tones so that others may understand clearly in person and on the telephone; ability to understand and follow oral and written instructions; physical agility to lift up to 25 pounds.

The above statements describe the general nature and level of work being performed. This job description does not serve as a contract nor does it limit the employer’s ability to establish or change the content, nature, or essential functions of this job. Employees holding this position will be required to perform any other job-related duties as requested by management. Under the Americans with Disabilities Act (ADA) of 1990, reasonable accommodations will be considered for qualified individuals with a disability