Patient Services Representative

Patient Services Representative I/Rehabilitation Technician

Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.

A Brief Overview The Patient Services Representative/Rehabilitation Technician is the first point of contact for the patient. Essential responsibilities include, but are not limited to, greeting patients as they enter the clinic, answering incoming phone calls, scheduling patients, assist in the patient registration process, communication of benefit information, scanning patient documentation, collection of payments, and running reports indicated by management. Provides support in patient care and in carrying out therapeutic activities as directed by the therapist in a team environment consistent with professional practices and ethical standards. Provides cleaning and preparation of treatment areas and equipment as established by the department. Will have home facility assignment but remains ready to float emergency situations to other TH locations. The employee will complete other duties as assigned.

What You Will Do

• Tracking outbound / inbound department documentation and communicating patient information
• Patient monitoring and equipment set-up activities are performed independently
• Performs and completes end of month cleaning, daily temperature logs, and maintains clinic inventory
• Promotes and ensures excellent customer satisfaction as evident through positive responsiveness and attentiveness to patient and family needs.

Education Qualifications

• High School Diploma with college or specialized training Required

Experience Qualifications

• Previous experience in a healthcare setting preferred Required
• Previous experience with Insurance Payer regulations preferred Required
• Medical terminology knowledge Preferred
• Prior experience with interpreting and following detailed policies and workflows Required
• Prior experience with electronic medical records in a healthcare environment Required
• Prior experience obtaining authorizations and scheduling appointments, rehabilitation preferred. Required

Skills and Abilities

• Medical Terminology knowledge required.
• Customer service experience
• Time Management skills/ability to multi-task preferred
• Ability to quickly develop rapport with customer base including but not limited to physicians, coworkers and ancillary personnel
• Demonstrates the ability to independently think and make judgments in interpreting and adapting guidelines and making judgment decisions on specific problems

Licenses and Certifications

• Basic Life Support Certified - American Heart Association within 30 Days Required

Physical Demand Medium Physical Demand The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description. Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.