Regional Training & Operations Technician

Position Summary This position is responsible for operating multiple Veolia contracted client water and wastewater facilities. The primary purpose of this position is to cover vacations & absences at existing facilities, assist in the training and development of local operations teams, and to serve in a support role at new account start‑ups. The role will assist with the overall operation and maintenance of accounts in the area. This includes process changes to meet compliance, troubleshooting processes & equipment, routine preventive and reactive maintenance, process & compliance sampling, laboratory testing, and writing and distributing a daily shift report. In between time at designated accounts, the position will develop training resources for general water and wastewater industry knowledge, as well as site‑specific treatment training for all technicians in the region. Significant travel is required, ranging from 1–2 weeks away from home to occasionally a month for extenuating circumstances. Essential Operational Duties and Responsibilities Maintain complete operational coverage of the Veolia-operated facilities in your designated region as vacations and unplanned absences arise. Coverage will be required on both day shifts and night shifts, requiring significant schedule flexibility. Assist in the operational development of all local technicians within your designated region. This includes in‑person hands‑on training visits to multiple sites, assisting in the development of electronic training materials & resources, and directing training efforts of individual technicians. Additional training time will also be required with all new technicians as they are hired. Ensure that industry standards and best practices are in use at all Veolia-operated facilities in your designated region. This includes but is not limited to: record‑keeping methods, lab testing procedures, operational practices, preventative maintenance practices, etc. Support new account start‑up projects as they arise. Work closely with the Senior Wastewater Operational Technician (SWOT) team to develop operational tasks, procedures, and goals, in addition to training newly hired technicians. Provide knowledgeable support to local technicians within your designated region to assist in troubleshooting process issues as they arise. Ensure that proactive decisions are being made by local technicians on a regular basis. Operate and control electric motors, pumps, and valves to regulate flow of water into the wastewater treatment plant. Collect and test wastewater samples to determine concentration levels and impurities at the designated testing frequency. Responsible for accurate record‑keeping of client data such as residual content of chemicals, water turbidity, and water pressure. Comply with all Veolia and multiple's safety parameters/programs. Analyze lab data to uncover potential treatment issues and then implement process changes to prevent non‑compliance. May be responsible for compiling data for the Environmental Protection Agency or state regulatory body. Coordinate with other operators throughout the multiple's facility in order to maintain the plant's wastewater treatment equipment. Consult with multiples and Veolia management in the operations of their wastewater plant to determine the best treatment for their wastewater. Essential Maintenance Duties and Responsibilities Coordinate with multiple to schedule third‑party maintenance support for all maintenance projects that are outside of Veolia's scope of work. Complete all preventive maintenance defined by Veolia and multiple management at the designated frequency, documenting each task accordingly. PM tasks include changing filters, changing oil, greasing bearings, documenting operating temperatures, exercising valves, etc. Complete, or assist in the completion of, all minor maintenance projects that may arise to ensure the wastewater treatment facility remains operating effectively and efficiently. These include chemical pump repair & replacement, small PVC piping installation, valve replacement, AOD pump repairs, check‑valve cleanouts and repairs, etc. Complete, or assist in the completion of, all intermediate maintenance projects that may arise to ensure the wastewater treatment facility remains operating effectively and efficiently. These include replacing mechanical pump seals, replacing packing seals, replacing impellers, full PVC line replacements, centrifugal pump replacements, displacement pump replacements, check‑valve cleanouts and repairs, etc. Supervisory Responsibilities Willingness and availability to work with fellow operators on off‑shifts when problems arise or if the operator needs assistance. 24/7 availability to the wastewater operators and multiple management. Communicate frequently with the Veolia Account Manager regarding the operation of the wastewater plant, including compliance, treatment issues, maintenance, and personnel issues. Provide supervision and leadership to other team members by exemplifying hard work, attention to detail, fair treatment of each member, and taking responsibility for results. Provide direction to the team on the daily operation and maintenance of the wastewater plant to ensure compliance. This includes process changes, chemical feed rates, maintenance activities, and additional sampling to evaluate treatment and compliance. Provide training and/or facilitate training of operators for all facets of the operation and management of the multiple wastewater facility. Provide clear verbal and written instructions to the team on the proper operation and maintenance of the wastewater treatment plant and equipment, and be responsible for creating and maintaining facility‑specific SOPs. Continually optimize the operation of the wastewater treatment plant, chemistry, and equipment to improve operating efficiency and reduce operating costs. Innovation / Planning / Budget Develop creative and/or innovative ideas related to improvements of processes related to the job or department. Independently schedule workload. Manage inventories including lab supplies, consumable items, and equipment parts. No responsibility for handling or administering a budget. Develop creative ideas to improve processes related to the operation and management of the wastewater plant. Manage maintenance program inventories, consumable items, and equipment parts. Decision Making Assignments are received in the form of results expected, due dates, and general procedures to follow. Make process changes based on lab data and general process knowledge to correct compliance issues or improve the treatment process. Handle varying duties requiring independent action and judgment involving commonly encountered problems. Unusual cases or questionable matters are referred to the supervisor. Discuss significant issues or concerns with the account manager to ensure actions taken are reasonable and comply with the contract. Evaluate the skills and abilities of other operators to properly assign/delegate tasks such as lab analyses, maintenance, preventive maintenance, chemical inventory management, and waste disposal. Evaluate maintenance projects and determine what outside support is needed, then coordinate and schedule with client maintenance teams or contractors. Participate in team meetings and discussions, collaborating with team members on a regular basis. Ensure team members cover each other's absences to maintain continuous contracted coverage. Communicate continuously with client and Veolia management regarding training progress of technicians and overall status of site operations. Qualifications High school diploma or equivalent required. Proficiency with Microsoft Office or Google equivalent required. Strong mechanical aptitude preferred. Strong communication skills, both verbally and written, required. Willingness to learn and take instructions on wastewater treatment processes. Experience operating site‑specific equipment (e.g., pumps, valves, motors) preferred. 3+ years of experience in wastewater treatment plant operations or related field required. Ability and desire to build and maintain a "team mentality". Prior experience in a traveling work role preferred. Working Conditions The work environment consists of a wastewater treatment plant and outdoors. The job holder may be exposed to extreme weather conditions, burns, chemicals, dangerous systems, dirt and dust, electrical hazards, grease and oil, loud noises, vibrations, steam and high moisture levels, and other hazardous conditions. The position requires the holder to lift or carry up to 75 pounds, climb a vertical ladder up to 30 feet, stand for long periods, walk on uneven surfaces, bend regularly, climb onto and exit a forklift safely, use extension ladders daily, and maneuver into tight spaces. Both day and night shifts, including 12‑hour shifts, and emergency call‑in or phone support are required. Benefits Medical, Dental, and Vision Insurance beginning Day 1 Life Insurance Paid Time Off Paid Holidays Parental Leave 401(k) Plan – 3% default contribution plus matching Flexible Spending & Health Saving Accounts AD&D Insurance Disability Insurance Tuition Reimbursement Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. EEO Statement All your information will be kept confidential according to EEO guidelines. Veolia is an equal‑opportunity workplace committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate on any protected basis. #J-18808-Ljbffr Suez Water Technologies & Solutions