PRN Patient Service Representative

Job Description

Job Description

Description:

 

Rediscover Purpose with ADVENT  

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us. 

Now Hiring: PRN Patient Services Representative  

Location: Indianapolis North, Indianapolis South, & Avon

Be the welcoming face that sets the tone for a patient's entire experience at ADVENT. As a PRN Patient Services Representative , you’ll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey. 

**This is a pro re nata (PRN) role, meaning this role's primary purpose is provide flexible support in the case of scheduling gaps or covering for staff that will be out of clinic. Scheduled hours vary weekly between 0-40 with a minimum of 3 days (24 hours)/ month guaranteed.**

How you will make an impact as a Patient Services Representative:

• Greet patients and accurately check patients into EHR using established patient registration check-in protocols
• Order Sleep Study devices utilizing the system
• Upload sleep study reports into the system
• Review future clinic schedules to ensure insurance and necessary patient documentation is within the patient chart
• Schedule patient appointments
• Answer call center calls to provide overflow coverage as necessary
• Own the opening and closing of the clinic per established guidelines
• Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance, and works with clinic team members to maintain the daily schedule
• Order medical supplies and pharmaceuticals as needed, per established protocol
• Cross-train as a Medical Assistant to provide clinical support as needed
• Cross-train to assist with other non-clinical duties as needed

What we’re looking for in a Patient Services Representative:

• Prior medical experience preferred
• Proven ability to independently apply best practices in time management
• Proven ability to multitask in a fast-paced environment
• Prior experience and/or desire to work in a role held accountable to quality performance metrics
• Strong customer service focus
• Solid technology skills including Outlook, Word, Excel, Electronic Health Records
• Great attention-to-detail and accuracy in work
• Solution oriented problem solver
• Strong work ethic, commitment to teamwork, positive attitude/willingness to get the job done
• Ability to work at ADVENT Avon, Keystone Crossing, and Southport clinic locations as needed

Why you should choose ADVENT:

• Culture that embraces being kind, is solutions minded, and encourages you to ask questions
• PRN flexibility (scheduled hours vary weekly between 0-40 with a minimum of 3 days/ month)
• Convenient day shift schedule

Schedule:

Monday & Wednesday: 8am-4:30pm

Tuesday & Thursday: 8am-5:30pm

Friday: 8am-2:30pm

Requirements: