IT Service Delivery Analyst I

Metro Water Recovery IT Support Specialist

Provides first response to IT support issues. Collaborates with IT staff to support users. Provides a wide range of support regarding laptops, desktop PCs, Zero Clients, VMWare Virtual Machines, and a variety of applications including Office 365 and Adobe. Works under the general direction of the IT Service Delivery Manager.

Examples of Duties

• Responds to IT support calls or tickets entered by users in a timely manner.
• Sets up IT equipment for users such as laptops or desktops.
• Provide day to day support for hardware and applications including installations, upgrades, and troubleshooting.
• Collaborate with IT members to implement new projects and support business objectives.
• Performs other duties as assigned.

Qualifications

Knowledge/Skills/Abilities Knowledge of:

• Windows operating systems
• Basic computer and technology configuration
• MS Office software
• TCP/IP

Skilled at:

• Troubleshooting technology related issues
• Following instructions and technical information
• Utilizing technology to share resources and information

Ability to:

• Effectively communicate verbally and in writing.
• Establish and maintain effective working relationships with other employees.
• Document procedures and update them as needed.
• Perform effectively in a collaborative team environment.
• Analyze and solve problems

High School graduate or G.E.D.

Working Conditions

Typical Work Environment Variety of floor surfaces including concrete, gravel, asphalt, dirt, tile, loose stones, uneven surfaces, slippery surfaces, and wet surfaces; Inside environment; Outside environment all year in all weather conditions and temperatures; Chemicals; Lighting conditions including natural light, fluorescent, head lamps, incandescent, and low light; Vibration; Moving equipment; Work in Clustered Spaces Body Position Demands Standing; Walking; Climbing stairs; Climbing ladders; Reaching forward and overhead; Balancing; Object handling; Simple hand/ Firm hand grasping; Operating controls; Sitting; Stooping; Kneeling; Crouching; Crawling; Typing; Fine hand coordination Physical Demands (max forces are expected to be infrequent) Max Weight Lifted: 59 lbs (117 lbs/2 person lift) Max Weight Carried: 59 lbs (117 lbs/2 person lift) Max Force Pushed: 65 lbs Max Force Pulled: 65 lbs Sensory Requirements Wide field of View; Perception - Spatial; Vision - Near; Depth Perception; Perception - Form; Feeling with fingers; Speaking; Vision - near and far

Metro Water Recovery is an Equal Opportunity Employer.