IT Warehouse Logistics Technician II

IT Warehouse Logistics Technician II

DIGIT is seeking an IT Warehouse Logistics Technician II to support the government-provided warehouse operations. This role will be integral to the management of the receiving, inventory, and distribution of all IT assets at the warehouse, including shipping to GSA designated locations in accordance with GSA IT procedures and policies.

The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA's IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency's shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

This position shall perform the following (to include but not limited to) activities:

• Perform administrative duties in support of warehouse operation and transportation of products.
• Coordinating, scheduling, and tracking receipt, distribution, shipment, and disposition of assets in support of complete life-cycle management of assets at the warehouse facility.
• Supporting refresh and project inventory management and distribution, including asset mapping to owners, projects, and locations.
• Install Microsoft Windows/Mac OS and other software as needed.
• Collaborate with Network Operations and Project Teams on unboxing network devices and connecting to KVM-over-IP Switches to provide remote access, control and management.
• Coordinate various warehouse/transportation activities, including but not limited to verification of incoming and outgoing shipments, materials disposition, and inventory database system maintenance.
• Advise Warehouse/Operations management of issues.
• Confirm deliveries with customers as required.
• Schedule equipment moves with customers and coordinate equipment deliveries.
• Follow the warehouse Standard Operating Procedure and report any failures of process to management.
• Maintain accuracy and accountability of hardware records in the customer's IT asset management system, ensure all records are up to date, and assist in annual asset inventories.
• Develop and run reports as required.
• Inspect the physical condition of the warehouse and related equipment.
• Coordinate cleaning of the warehouse.
• Ensure all received shipments are stored appropriately.
• Coordinate and assist the customer with RMAs, lease returns, vendor credits, UPS lost claims, and other hardware disposition processes.
• Perform other related duties as assigned

Qualifications

This following are REQUIRED for this position:

• Public Trust Clearance by start date.
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
• Applies fundamental concepts, processes, practices, and procedures on technical assignments.
• Performs work that requires practical experience and training.
• Work is performed under supervision.
• Provide administrative support to enterprise-wide document management systems and related procedures that allow organizations to capture, store, retrieve, share, and destroy electronic records and documents.
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

The following are the education and experience required for this position:

• 2 - 7 years of experience and associate's degree or equivalent experience.

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies.
• Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard.
• Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company's expectation of information security.
• Viewing computer screens and sitting for long periods of time.
• Travel is not required.

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.