Office Associate III (Student Support Services)

: Under supervision, performs general clerical/office activities to assist the department in administering programs and services offered to the community. Incumbents interact with the general public by providing information and assistance as it relates to the department's activities/services, rules and regulations. Incumbent follow general instruction from a supervisor when handling new situations, problems or deviations from established work procedures is required. Incumbents are required less frequently and within a more limited degree of latitude to determine the best way to perform required duties. The position and funding for this grant ends 8/31/2025. Minimum Qualifications EDUCATION AND EXPERIENCE

• High school diploma, GED, or equivalent required.
• Two years of office experience or required course work/certification.

Criteria CRITERIA : The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those persons who meet the stated minimum qualifications and to select those qualified applicants who will be interviewed. Other information and observations made during the interview process may be considered in the selection process. A Resume/CV and cover letter are required with the application. Please ensure that your documents address the criteria listed below for this position. ESSENTIAL TASKS

• Processes forms, application and other documents by reviewing completed forms for completeness, verifying information, performing necessary calculation, coding and entering data into computer system.
• Greets visitors and answers phones; directs person(s) to the appropriate personnel and/or takes messages. Provides standard information regarding department procedures, policies, services, etc. upon request.
• Provides customer services by providing forms/applications and answering routine questions regarding departmental programs and services.
• Performs general clerical/administrative support functions. Composes and/or types letters, forms, memoranda, and reports from abbreviated notes, tapes, and records; transcribes and/or takes minutes of routine meetings; copies materials; maintains filing system; sorts and distributes mail.
• Tracks and monitors office supply inventory and arranges for replenishment of items as necessary.
• Assist in monitoring the department/work unit budget by compiling data, entering information into proper amount and generating reports for supervisor's review. Prepares purchase orders ensuring appropriate account numbers are used and submits for supervisor's signature.
• Gathers, compiles data from several sources; compares information to verify accuracy and prepares informational and/or statistical reports according to established procedures.
• May be required to receive and relay incoming calls requesting assistance of departmental personnel and to track and record their activities.
• Performs related work as required.

KNOWLEDGE , SKILLS AND ABILITIES

• Knowledge of general clerical/office practices and procedures including basic office workflow procedures
• Knowledge of data processing methods, information storage and retrieval techniques
• Skills in clerical/office functions such as typing/data entry, filing, answering telephones
• Skills in the operation of basic office equipment and machines, computer terminal, typewriter, copy machines, adding machines, etc.
• Skills in basic mathematical computations
• Skills in the use of computer hardware and applicable computer software
• Skills in communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Job Requirements PHYSICAL REQUIREMENTS Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to a, personal computer, calculator, copier, and fax machine. No significant climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, and repetitive motions. OTHER REQUIREMENTS

• Ability to communicate effectively in spoken and written standard English.
• As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work.
• A background investigation will be conducted prior to the offer of employment. A signed authorization for the release of personal information will be required if selected for an interview.

Is Background Check Required? Yes Is the incumbent responsible for working with minor children or directly engaging with minor children on campus? No