Front Desk Supervisor

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

The Front Desk Supervisor is a member of the Executive team at the property. The Front Desk Supervisor will work a regularly scheduled front desk shift.

Responsibilities
Supervise the front office staff on a day-to-day basis
Ensure high guest service standards in accordance with policies
Attend to guests inquiries, requests, complaints and compliments
Monitor departmental costs to ensure performance against budget
Oversee staff training and procedures to ensure ongoing delivery of quality guest service
Attend to crisis or emergency situations as necessary
Record the details of events and take necessary actions
Supervise Front Desk staff to ensure optimum occupancy and average daily rate
Communicate effectively with other operating departments
Display a high degree of professionalism and integrity as befitting a member of management

• Open availability to work morning, evening, audit shifts
• Open availability for work weekends and holidays
• Attend to employee schedules
• Maintain high level of integrity as required by Hilton
• Ability to cover front desk shifts when needed and other operations if required.