Front Desk Supervisor

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

The Front Desk Supervisor is a member of the Executive team at the property.  The Front Desk Supervisor will work a regularly scheduled front desk shift. 
 
Responsibilities
·         Supervise the front office staff on a day-to-day basis 
·         Ensure high guest service standards in accordance with policies 
·         Attend to guests’ inquiries, requests, complaints and compliments 
·         Monitor departmental costs to ensure performance against budget 
·         Oversee staff training and procedures to ensure ongoing delivery of quality guest service 
·         Attend to crisis or emergency situations as necessary 
·         Record the details of events and take necessary actions 
·         Supervise Front Desk staff to ensure optimum occupancy and average daily rate 
·         Communicate effectively with other operating departments 
·         Display a high degree of professionalism and integrity as befitting a member of management 

• Open availability to work morning, evening, audit shifts
• Open availability for work weekends and holidays
• Attend to employee schedules 
• Maintain high level of integrity as required by Hilton
• Ability to cover front desk shifts when needed and other operations if required.