ReStore Associate (Full-Time)

Job Description

Job Description

Position Overview:

The ReStore Associate will ensure the daily success of the ReStore by providing exceptional service to donors and shoppers alike. This individual is responsible for the physical intake of donated goods and the retail presentation of those items on the sales floor. The Associate plays a key role in generating the revenue necessary to fund Habitat for Humanity’s housing projects in Indiana by maintaining an organized, safe, and welcoming shopping environment.

Main Responsibilities:

• Greets donors at the loading dock, evaluates items based on the organization’s acceptance criteria, and provides tax donation receipts with professional courtesy.
• Safely maneuvers furniture, appliances, and building materials from donor vehicles and onto the processing floor using appropriate equipment.
• Performs basic cleaning, testing of electronic items/appliances, and assembly of furniture to ensure all items are floor-ready and safe for purchase.
• Ensures the donation intake area remains clear of debris and that all items are stored or stacked according to safety protocols to prevent injury.
• Operates the Point of Sale (POS) system accurately, handling cash, credit, and digital transactions while maintaining a balanced drawer.
• Moves processed items to the sales floor, arranging them in an attractive and organized manner that maximizes space and encourages sales .
• Answers questions regarding product availability, pricing, and the Habitat mission; assists shoppers with loading purchased items into their vehicles.
• Provides daily guidance and "side-by-side" training for volunteers, ensuring they understand their tasks and follow all safety and customer service guidelines.
• Coordinates with the ReStore Manager and Assistant Manager to identify priority tasks for the day and ensures a smooth hand-off between the warehouse and the sales floor.
• Performs other duties as assigned.

Competencies:

• Exhibits an outgoing and helpful personality, capable of de-escalating customer concerns with patience.
• Demonstrates a basic understanding of home improvement items, tools, and appliances to better assist customers and test donations.
• Maintains accuracy in counting change and processing financial transactions at the register.
• Strictly adheres to safety standards, including the consistent use of personal protective equipment (PPE) and proper lifting techniques.
• Strong organizational, communication, and time-management skills.
• Proficiency with Microsoft Office and grant tracking, CRM, or financial systems.
• Demonstrated ability to learn quickly and communicate information thoroughly.
• Strong attention to detail and ability to maintain a clean and organized work environment.
• Exposure to construction environments requiring adherence to safety protocols.
• Ability to work effectively with volunteers, future homeowners, and diverse community partners.
• A current and valid driver’s license and acceptable driving record is required.
• Must be comfortable with the use of technology and able to operate/maintain iPad-based POS (cash register) with proficiency.

Education and Experience:

• High School Diploma or equivalent (GED).
• 1–2 years of experience in retail, customer service, or warehouse.
• Experience in hardware, construction, or home improvement retail