Customer Service Representative

Customer Service Representative

Schedule: M-F, 8-5 | Compensation: $22/hour | Type: Temp-to-Hire | Onsite

The customer service representative will act as a critical element of our collaborative team, providing exceptional customer satisfaction. They exemplify the family-owned values and commitment to excellence, honesty, integrity and responsiveness that our customers expect from us. With patience, empathy and grace, our CSRs constantly delight our customers -- many of whom have been using us for generations. We look for team members who share our values and long-term commitment in fostering a positive, collaborative and fun work environment.

Responsibilities:

• Manage large amounts of incoming calls and digital leads
• Identify and accurately assess customers' needs to achieve satisfaction, listening to them and doing the best to satisfy their requests
• Proactive in finding ways to delight and exceed customers' expectations
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills:

• Proven customer support experience or experience as a client service representative
• Staying calm under pressure and dealing with challenging customers
• Strong phone contact handling skills and active listening
• Familiarity with computers and ability to learn computer programs and processes
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Maintain regular consistent and professional attendance, punctuality, personal appearance and adhere to the company's policies and relevant health and safety procedures

Compensation / Pay Rate (Up to): $22.00 - $22.00