Customer Relationship Manager
$70k - $85kAltametrics
Customer Relationship Manager
Costa Mesa, California, United States
About the Job
Location: Costa Mesa, CA (On-site)
Job Type: Full-time
Schedule:
- Monday to Friday
- 50% travel (including overnight trips)
Pay Range: $70,000 - $85,000 per year
Duties/Responsibilities:
- Own relationships with assigned enterprise accounts, serving as primary escalation point and strategic advisor.
- Conduct regular on-site visits to customer locations to strengthen relationships and maintain executive-level connections.
- Navigate challenging situations including contract renewals, service disruptions, and operational issues with professionalism and solution-oriented thinking.
- Coordinate cross-functional teams to resolve complex customer issues quickly and effectively.
- Identify and facilitate upsell opportunities by connecting customer needs to additional products and services.
- Monitor customer health metrics and deliver quarterly business reviews demonstrating ROI.
- Maintain detailed documentation of relationship history, stakeholders, and strategic initiatives.
- Performs other duties as assigned.
Required Skills/Abilities:
- 3-5 years in customer-facing roles; B2B SaaS or restaurant technology experience preferred.
- Proven ability to manage enterprise client relationships and navigate complex organizations.
- Exceptional communication and interpersonal skills across all organizational levels.
- Strong business acumen and problem-solving abilities.
- Ability to remain calm and professional during high-pressure situations.
- Proficient with Microsoft Office Suite.
- Valid driver's license and ability to travel 50%.
- Restaurant industry experience strongly preferred.
Disclaimer: Altametrics is an Equal Opportunity Employer and participates in the E-Verify program to confirm employment eligibility of all newly hired employees.
Vacancy posted 4 days ago
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