Branch Manager

Job Description

Job Description

Join a leader in the credit union industry as a member of Suffolk Credit Union 's Member Services management team!As a leader in the Credit Union industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. And, just as we value our members, we value our employees!The Branch Manager is responsible for managing all branch function and for all aspects of new business development including development of new branch deposits, loans, and relationships. The Branch Manager is also responsible for attaining established goals through active participation and execution of call programs and participation in community affairs to increase visibility and enhance new and existing business opportunities.Responsibilities:Responsible for promoting the sales and service culture and administration and efficient daily operation of a full service branch office, including operations, compliance, lending, product sales, member service, and security and safety. Oversees all branch employees through effective organizing, coaching, scheduling, counseling, appraising, and hiring and/or terminating, in cooperation with the Human Resources department and Assistant Vice President Retail Member Experience. Delegates operations, and back-up as needed to the Assistant Branch Manager. Establishes branch goals and performance measurements in cooperation with the senior management and ensures branch performance meets established milestonesPerforms analysis of branch loan production, sales and other data as neededParticipates in development of new credit union products and servicesPrepares branch budget and provides to Assistant Vice President Retail Member ExperienceKeeps branch staff up to date on all product, service or process changes and developments Participates in weekly and monthly meetingsAttends and participates in credit union days and community eventsBacks up other departmental staff as necessaryAchieves a minimum of "Satisfactory" rating on internal audits and examinationsAccomplishes the credit union's mission by completing relevant duties as needed when requested by management or other staff membersCoordinate all aspects of sales and service delivery with other areas of the organization To facilitate superior and continuing customer sales and serviceResponsible to increase branch membership base, deposit base, and loan portfolioEssential Qualifications:Qualified candidate will have a High School diploma or equivalency certification. Three (3) to five (5) years of branch administration required, of which two (2) years must be in a leadership role with demonstrated sales success. Business development is preferred. Notary Public certificate required. NMLS-ID required or must be obtained. Expertise in sales techniques including cold calling. Proficient knowledge of loan application and approval processesAdvanced knowledge of credit union loan policies as well the following regulations: Truth in Lending, HMDA, Equal Credit Opportunity Act, Fair Credit Reporting Act, Uniform Commercial Code, HUD, RESPA, Fair Housing Act, Fair Debt Collection Practices Act as well as lending related laws and other NCUA regulationsCoaches and mentors Assistant Branch Manager to effectively manage all aspects of the branch operations and retail sales coaching of staffKnowledge of credit union products, services, policies, regulations and proceduresDemonstrated skill in interpreting and applying loan policies and objectivesDemonstrated computer and software skillsDemonstrated skill in member/customer serviceDemonstrated credit analysis skillsDemonstrated skill in reporting and summarizing complex financial and statistical dataSkill with independent problem-solvingSkill with conflict resolutionIntermediate mathematical skillsAbility to provide managerial leadership to professional- and intermediate-level staffAbility to communicate successfully with members and outside partiesAbility to express oneself clearly and articulately both orally and in writingAbility to handle multiple and complex deadlinesAbility to exercise tact and responsibility with handling confidential informationAbility to work with little supervision of daily activitiesApply today and discover a rewarding career! We offer competitive salaries, great benefits, and most importantly the opportunity to make a difference.Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.