User Support Specialist, Senior

Job Number: R0241488 The Opportunity Support an Air Force client as a subject matter expert, applying expertise and technical knowledge in research, process definition, interfacing, and training with the client and contractor teams supporting a Department of War (DoW) client and the Life Cycle Management Process – Integrated Digital Environment (LCMP-IDE) system. Work directly with the client, bringing a focus on user engagement and support, business process improvement, and training. Build strong, trust‑based relationships with distributed teams across multiple time zones and office locations. Take initiative to define, prioritize, and execute tasks with minimal oversight. Maintain responsibility for creating and managing user accounts and permissions, including providing program training to users as necessary, ensuring configuration data within LCMP‑IDE, and making experience‑based recommendations for improvement to project leadership. Share expertise with other SMEs through leadership and mentoring. Apply expertise while expanding project management skillsets. This position is located onsite in Honolulu, Hawaii. Required Qualifications Experience in user support roles, focused on requirements gathering, system training, or business process improvement Experience in training a user group with a range of capabilities or system administration Experience in working with software development teams, software applications, or data management systems Experience analyzing and improving business processes to enhance efficiency and effectiveness Ability to work with external stakeholder groups, present to senior ranking officials confidently, integrate into a team, and capture opportunities for delivering support through future requirements development Ability to support V&V efforts for software development teams Ability to travel up to 25% of the time Ability to work flexible hours at times, supporting team members and client users across multiple time zones Secret clearance Bachelor's degree Preferred Qualifications Experience providing construction services for the DoW Experience in DoW or Air Force Civil Engineering Knowledge of legacy Air Force civil engineering systems Knowledge of Air Force civil engineering, Air Force construction processes, or DoW construction process Knowledge of construction processes and requirements, preferably with DoW or Air Force Clearance Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. Compensation The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. #J-18808-Ljbffr