Cafe General Manager

General Manager – Bird Rock Coffee Roasters

Location: San Diego (Point Loma), CA Employment Type: Full-Time (35-40 hours/week) Reports To: Regional Operations Manager

About Bird Rock Coffee Roasters

Since 2006, Bird Rock Coffee Roasters has been serving San Diego the best possible coffee while supporting farms socially, economically, and environmentally. We're more than a coffee company – we're a community of people committed to quality, genuine customer service, integrity, and continuous improvement.

The Opportunity

We're looking for a General Manager who's ready to step into cafe leadership and help drive our business forward. This isn't just about managing shifts – it's about developing people, maintaining excellence, and building something meaningful alongside a team that genuinely cares about what they do.

What You'll Do

Management Focused Responsibilities:

Exemplifies customer service expectations as a role model for other staff members

Displaying continued curiosity in coffee and serving an exceptional product

Initiating inclusive coffee conversations with team members

Accurately take inventory to place orders while being mindful of the cost of goods

Coach and train all cafe-level team members

Hire entry-level barista positions with full authority (Keyholder and above require ROM approval)

Conduct interviews for all cafe positions

Create and manage weekly schedules based on sales trends and labor allowances

Lead corrective action conversations and implement disciplinary measures

Troubleshoot problems swiftly using the correct channels

Clear, positive, and proactive communication with team members, customers and vendors

Collaborate with the ROM to meet sales goals and manage labor within targets

Create development plans for employees in order to grow their skills

Perform the second day training for new hires

Lead staff meetings with intent

Collaborate with the Retail Operations Manager to host events

Finding coverage for any uncovered shifts

Manages high productivity and results for the company and customers (including proper delegation, and cutting hours if necessary)

Communicating with the maintenance team when equipment is not functioning properly

Displaying an enthusiasm and desire to meet and exceed objectives

What We're Looking For:

Required skills

Multi-tasking skills

People management & communication skills

Excellent communication between all departments and staff members

Ability to maintain composure in a fast-paced environment

Problem-solving skills

Punctual and dependable

Delegating tasks for efficiency

Drive for results

Cash handling skills

Interviewing and hiring experience

Employee scheduling and labor management skills

Experience with corrective action and disciplinary processes

Supervisor Experience (2-3 years)

Preferred qualifications

Cafe/food service experience (2-3 years)

Retail/customer service experience (4 years)

Specialty coffee knowledge (1-2 years)

Management experience (1+ years)

Previous hiring and interviewing experience

Scheduling software proficiency

You'll Thrive Here If You:

Care deeply about coffee quality and attention to detail

Communicate directly, kindly, and authentically

Want to understand the business, not just run shifts

Lead with curiosity and a growth mindset

Value building real relationships with your team and guests

Take pride in creating excellent experiences

What We Offer

Competitive compensation

Health benefits (for eligible positions)

Free coffee (obviously) and cafe discounts

Ongoing training and professional development

Clear leadership development path

Ready to Join Us?

If you're ready to grow as a leader while serving some of the best coffee San Diego has to offer, we'd love to hear from you.

To Apply: Send your resume and a brief note about why you're interested in growing with Bird Rock Coffee Roasters.

Bird Rock Coffee Roasters is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.