Warehouse Team Lead 1

Warehouse Team Lead

The Warehouse Team Lead is a pivotal frontline leadership role responsible for assisting the supervisor in managing and overseeing all functions of a core department (e.g., Receiving, Picking, Packing, Shipping, Bulk, VAS). You are a working lead, actively participating in the process path up to 50% of the shift. Your primary focus is driving safety, quality, and efficiency by controlling workflow, problem-solving, training, and providing direct support to the team. This role is essential for maintaining high delivery standards and ensuring the smooth operation of all warehouse activities.

This role requires a balance of leadership and hands-on operational execution:

I. Team Leadership & Performance Management

• Supervision & Delegation: Oversee the team (typically 6-15 associates), coordinating workloads, and providing direct support to ensure the team delivers against production targets and KPIs. You will delegate and assign tasks to associates based on shift priorities.
• Performance: Drive individual and team performance, ensuring associates meet expected Units Per Hour (UPH) goals. Provide real-time feedback regarding performance and quality, addressing issues that do not align with expectations.
• Safety & Training: Conduct pre-shift briefs detailing daily plans and safety topics. Ensure the team is working safely, leading daily stretches, and adhering to all SOPs and safety protocols. Assist in onboarding and conducting necessary training for new and existing associates.
• Problem Resolution: Act as the first point of escalation for operational issues, assisting in problem resolution before escalating to supervisors.

II. Operational Oversight & Execution

• Workflow Control: Proactively control workflow and remove roadblocks for associates to maintain efficiency and productivity. Monitor dashboards and systems to track productivity and identify process gaps.
• Inbound/Outbound Flow: Oversee inbound operations (Receiving/Bulk), including trailer placement, unloading, processing, and hitting Dock to Stock SLA. For outbound (Shipping/Bins), ensure accurate picking, proper packaging, and secure loading of outbound trailers (e.g., cube utilization, securement).
• Inventory & Quality: Perform quality checks to verify inventory accuracy and correct placement. Monitor inventory to keep product moving and oversee the cleanliness of the department.
• Administration: Be responsible for answering email and verbal questions in a timely manner.

This role requires:

• Experience: 2+ years working experience is preferred. Experienced in more than one department is required (e.g., receiving, inventory control, pick, pack, ship, and return of product).
• Physical Capability: This is a floor position that involves physically moving/processing products. Must be comfortable repeatedly lifting up to 75 pounds unassisted and maneuvering product 150+ pounds unassisted or via team lift. Must be able to pivot at any time to respond to changing priorities.
• PIV/Equipment: PIV Certification is required (e.g., for Bulk and Receiving roles). Must be able to operate or willing to be trained on Powered Industrial Truck Operations (PITO).
• Leadership Skills: Leadership and motivational skills, and the ability to make decisions with little to no guidance based on policies or common sense. Must be firm and fair maintaining clear expectations while treating all team members with respect and consistency.
• Technical Skills: Working understanding of the WMS system. Experience with creating and updating systems such as trouble tickets is a plus.
• Education/Experience (Preferred): High School diploma or GED is preferable. Previous warehouse experience is preferable.

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.